Technical Account Manager - Ansible Automation Platform

Red Hat; Ohio; Remote; USD 94,000 - 152,000; Full time

Job summary

An established industry player seeks a Technical Account Manager to provide exceptional support for their Ansible Automation Platform. In this role, you will engage with key enterprise customers, offering architectural guidance and implementation advice. Your expertise will be crucial in ensuring successful project outcomes, as you facilitate collaboration across various teams. This position not only demands technical knowledge but also requires outstanding communication skills to bridge gaps and align objectives. Join this forward-thinking company and make a significant impact in the world of enterprise automation.

Benefits

Comprehensive medical coverage

Dental and vision coverage

Flexible Spending Account

401(k) retirement plan with employer match

Paid time off

Paid parental leave

Employee stock purchase plan

Tuition reimbursement

Transportation expense account

Employee assistance program

Qualifications

• Experience in technical support or software development is essential.
• Outstanding communication skills to convey complex information clearly.

Responsibilities

• Support enterprise customers with Ansible Automation Platform solutions.
• Facilitate communication between customers and Red Hat teams.

Skills

Technical Support

Communication Skills

Customer Relationship Management

Problem-Solving

Automation Technologies

Education

Bachelor's Degree in Technology

Tools

Ansible Automation Platform

Docker

Kubernetes

Git

Red Hat Enterprise Linux

Job description

Technical Account Manager - Ansible Automation Platform

Technical Account Manager - Ansible Automation Platform

Apply remote type Remote locations Remote US TX Remote US NC Remote US MN Remote US MO Remote US OH time type Full time posted on Posted 2 Days Ago job requisition id R-045550

About The Job

Red Hat's Technical Services team is looking for an enterprise-level engineer with a background in enterprise automation technologies to join us remotely in the U.S. Central or Eastern Time Zone. In this role, you will partner closely with a small set of key enterprise customers to provide architectural guidance and implementation advice for the Red Hat Ansible Automation Platform. Primary responsibilities include acting as a crucial liaison between the customer, the company, and organizations across Red Hat. Much of your focus will be on facilitating communication, coordination, and collaboration across different teams to ensure the successful implementation and optimization of Red Hat's multi-product solutions. This role requires a unique blend of technical expertise, communication skills, and strategic thinking to bridge gaps, align objectives, and drive positive outcomes for all stakeholders involved.

What You Will Do

1. Support enterprise customers implementing Red Hat Ansible Automated Platform solutions
2. Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams
3. Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation
4. Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments
5. Specialize in Ansible Automation Platform, providing expertise on its implementation and use
6. Perform technical reviews to proactively identify and prevent issues, sharing knowledge across teams
7. Gain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage
8. Investigate and respond to support requests via various channels, including online, phone, video call, chat, etc.
9. Provide strategic advice and guidance on current and future Red Hat products and solutions
10. Manage customer cases, maintaining clear and concise documentation
11. Collaborate with engineering, R&D, product management, and technical support teams
12. Create and maintain technical documentation for issue resolution and knowledge sharing
13. Manage and grow customer relationships through attentive, relationship-based support
14. Visit customer sites as needed and ensure exceptional service experience

What You Will Bring

1. Experience in a technical support, software development or engineering, or quality assurance organization
2. Extensive technical knowledge of Red Hat Ansible Automated Platform and similar automation technologies, including Chef, Puppet, SaltStack, etc; broad knowledge of automation practices and principles
3. Experience with configuration management, application deployment, and infrastructure orchestration technologies
4. Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support
5. Outstanding verbal and written communication skills
6. Ability to convey complex information to customers clearly and concisely
7. Ability to manage multiple issues and projects
8. Bachelor's degree in a technology-related discipline is preferred
9. Residence within the U.S. Central or Eastern Time Zone
10. Software engineering background; experience with RPM-based Linux technologies
11. Experience with Linux system administration, preferably Red Hat Enterprise Linux (RHEL) or a derivative is preferred
12. Experience working in DevOps environments preferred
13. Experience with container technologies such as Docker, Podman, and Kubernetes preferred
14. Experience deploying applications in cloud environments and developing containerized applications a plus
15. Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts preferred
16. Familiarity with source code management tools like Git or Apache Subversion (SVN) a plus

The salary range for this position is $94,550.00 - $151,170.00. Actual offer will be based on your qualifications.

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits
● Comprehensive medical, dental, and vision coverage
● Flexible Spending Account - healthcare and dependent care
● Health Savings Account - high deductible medical plan
● Retirement 401(k) with employer match
● Paid time off and holidays
● Paid parental leave plans for all new parents
● Leave benefits including disability, paid family medical leave, and paid military leave
● Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.