Technical Account Manager

Alarm.com; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Join a dynamic technology company as a Technical Account Manager, where you will leverage your technical expertise to build strong relationships with key accounts in the APAC region. This role offers the chance to engage in pre-sales engineering, conduct product training, and represent the company at industry events. You'll thrive in an innovative environment that values collaboration and professional growth, making a significant impact on the success of our partners. If you're passionate about technology and enjoy problem-solving, this is the perfect opportunity to advance your career while contributing to cutting-edge solutions in the smart security and IoT space.

Benefits

Collaborative Work Environment

Professional Growth Opportunities

Dynamic Team Culture

Fun Corporate Events

Qualifications

• 2+ years of experience in technical support or account management.
• Strong understanding of technology applications and problem-solving skills.

Responsibilities

• Build and maintain technical relationships with key accounts in APAC.
• Conduct product training and gather market feedback for localization.

Skills

Technical Relationship Management

Problem Solving

Communication Skills

Technical Support

Account Management

Language Proficiency (Japanese)

Education

BA or BS in Engineering

Telecommunications

Computer Sciences

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Are you ready to take your career to the next level with Alarm.com, a rapidly growing and dynamic technology company? We are on the lookout for a talented Technical Account Manager to become a key player in our International Strategic Team, based in Japan. This role offers the unique opportunity to collaborate with our Business Development team to cultivate strong relationships with regional strategic accounts, all while leveraging your technical expertise.

Why You'll Love Working with Us:

• Innovative Environment: Be part of an entrepreneurial company that thrives on innovation and cutting-edge technology.
• Global Impact: Play a crucial role in ensuring our partners effectively utilize Alarm.com's comprehensive suite of services, from backend integrations to end-user features.
• Professional Growth: Enhance your skills through hands-on experience with client training, technical issue resolution, and new product deployment.

Key Responsibilities:

• Technical Relationship Management: Build and maintain strong technical relationships with key accounts in the APAC region, guided by our international business development team.
• Pre-Sales Engineering: Assist with pre-sales engineering needs for key prospects and facilitate entry into new markets.
• Technical Escalation: Serve as a technical escalation point for any potential issues in the region.
• Product Training: Conduct product introduction, installation, and training sessions for our business partners.
• Market Localization: Gather feedback from partners and their customers to enhance our product offering for the local market.
• Industry Representation: Represent Alarm.com at various industry events alongside the business development team.
• Product Knowledge: Stay updated on new Alarm.com product and feature releases to efficiently respond to partner inquiries.
• Feedback Collection: Identify product and feature improvements based on feedback from key partners, tailored for local markets.
• Regional Travel: Travel across the APAC region to engage with strategic dealer partners.

Ideal Candidate Attributes:

• Technology Savvy: Possesses a strong understanding of technology and its applications.
• Problem Solver: Demonstrates a keen problem-solving sense and the ability to tackle technical challenges.
• Strong Communicator: Exhibits excellent communication skills to effectively interact with partners and internal teams.

Requirements:

• BA or BS in an Engineering, Telecommunications, or Computer Sciences field is preferred but not mandatory.
• 2+ years work experience in technical support and/or account management.
• Language requirements – must speak Japanese at professional, fluent in English.
• Electronic Security, CCTV, Telecom, Cybersecurity or IoT-related industry experience is a plus.
• The ability to communicate with customers and vendors, both in writing and verbally in a clear, professional manner.
• A highly motivated self-starter who is able to operate independently.
• Excellent people skills; natural customer service orientation and disposition – candidate must enjoy working with clients and supporting internal customers in the organization.
• Excellent problem-solving skills.
• The ability and commitment to meet deadlines, even during high volume periods.
• Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint.
• Ability to travel up to 50%.
• Other duties as assigned.

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well-rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.

COMPANY INFO

Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more. We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them.

For more information, please visit www.alarm.com.

Alarm.com is an Equal Opportunity Employer