Technical Account Manager

Ladders; United States; Remote; USD 120,000 - 140,000; Full time

Benefits offered by this job

Generous PTO and holiday schedule

Parental leave

Progressive healthcare options

Retirement programs

Education reimbursement opportunity

Commuter offset in specific locations

Job summary

Ladders is seeking a Technical Account Manager to join our enterprise technology team as a trusted technical partner for large-scale IAM implementations. You will blend customer-facing communication with technical fluency to guide deployments, resolve escalations, and drive adoption for identity and access management solutions.

In this remote US-based role, you’ll collaborate with client teams and internal groups to translate business needs into practical recommendations, training, and rollout

Qualifications

• 5+ years in customer-facing roles such as Customer Success or Sales Engineering.
• Strong communication and organizational skills.
• Experience with SFDC or similar CRM systems.
• Understanding of Java and web technologies.
• Proven ability to manage enterprise client relationships.
• Familiarity with Identity Management or Access Management.

Responsibilities

• Provide technical recommendations based on clients' security needs.
• Educate clients on product roadmap and updates.
• Assist in configuration features and workflows.
• Conduct business reviews with clients to track success.
• Plan and strategize platform rollouts and upgrades.
• Deliver ad-hoc training to enhance client skills.
• Manage support ticket escalations and resolutions.

Skills

Customer-facing

Communication

CRM systems

Java

Enterprise relationships

Identity/Access mgmt

Tools

SFDC

Job description

For our client, we are seeking a Technical Account Manager to join the team of a leader in the Enterprise Technology space.

This role serves as a trusted technical partner to enterprise clients, helping them maximize value from identity and access management solutions. You will combine strong customer-facing communication with technical fluency to guide implementations, resolve escalations, and support ongoing adoption. The position also partners closely with internal teams to translate client needs into practical recommendations, training, and rollout planning.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $120,000 – $140,000 annually

Responsibilities

• Provide technical recommendations based on clients' security needs
• Educate clients on product roadmap and updates
• Assist in configuration features and workflows
• Conduct business reviews with clients to track success
• Plan and strategize platform rollouts and upgrades
• Deliver ad-hoc training to enhance client skills
• Manage support ticket escalations and resolutions

Qualifications

• 5+ years in customer-facing roles such as Customer Success or Sales Engineering
• Strong communication and organizational skills
• Experience with SFDC or similar CRM systems
• Understanding of Java and web technologies
• Proven ability to manage enterprise client relationships
• Familiarity with Identity Management or Access Management

Benefits

• Generous PTO and holiday schedule
• Parental leave
• Progressive healthcare options
• Retirement programs
• Education reimbursement opportunity
• Commuter offset in specific locations

Our client is an equal opportunity employer.