Technical Account Manager

Accelirate Inc.; United States; On-site; USD 90,000 - 150,000; Full time

Job summary

Accelirate Inc. is seeking a Technical Account Manager for its Robotic Process Automation (RPA) team. The role involves working on project-based assignments in teams to design, develop, and deploy automated processes.

You will assess process needs, deliver innovative automation, and provide technical advisory to customers. Required are 5+ years in technical customer-facing roles, solid programming background, and experience with UiPath or similar vendor products.

Qualifications

• Minimum 5 years in technical customer-facing roles.
• Strong programming background with languages such as C#, C++, VB, Java, Python or PowerShell.
• Experience with UiPath or other vendor products is highly desired.
• SaaS and Cloud technical background with hands-on digital technologies.
• Prior experience in technical support or technical consulting is a plus.
• Experience with Windows and Linux server infrastructure, IT, networking, and security is desirable.
• Strong analytical and problem-solving skills.
• Ability to proactively engage customers, provide technical advisory, and guide automation programs to achieve objectives and elevate scope.
• Conduct design and code reviews for automations to reinforce best practices.

Skills

Technical customer-facing experience

Programming

Tools

UiPath

Job description

The Technical Account Manager will be a member of the Robotic Automation (RPA) team and will work on project-based assignments in small and large teams to deliver automated processes. The services include assessing process needs for RPA, delivering innovative automation, automation analysis, solution design, and automation development and deployment.

Requirements

• A minimum of 5 years' professional experience in technical customer-facing roles
• Solid background in programming, preferably .NET but others are okay: C#, C++, VB, Java, Python or PowerShell as examples
• Previous experience with UiPath or other relevant vendor products is highly desired
• SaaS and Cloud technical background with hands-on experience in digital technologies
• Prior experience in technical support or technical consulting is a plus
• Experience in one or more of the following is desirable: Windows and Linux server infrastructure, IT, network troubleshooting, and security
• Strong analytical and problem-solving skills
• Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved
• Provide UiPath platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting
• Educate and enable your customers' technical stakeholders on UiPath platform best practices relevant to their unique automation pipelines, program objectives, environments and constraints
• Conduct design and code reviews for select automations to reinforce and verify those best practices