Technical Account Manager

WonderBotz; United States; On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Healthcare

Relocation

Vacation

Holidays

Job summary

WonderBotz is seeking a Technical Account Manager to act as an extended part of the client’s technical team, ensuring automation solutions run effectively and align with WonderBotz standards.

You will design and deliver UiPath solutions, collaborate with business and technical specialists, and drive proactive improvements to meet client needs in a fast-growing team.

Qualifications

• Master UiPath (and optionally other leading RPA tools) with advanced vendor certification.
• 1+ year hands-on experience in at least one of: .NET, Java, VB, C#/C, HTML/CSS, Python, WebServices, SQL.
• Ability to read and interpret process flows using Visio or similar tools.
• Experience with document management/processing tools, data integration tools, or BPM tools is a plus.

Responsibilities

• Support customers in pre-sales and post-sales processes.
• Provide developers with customer feedback and help identify new features or products.
• Respond to online and phone support requests; conduct investigations as needed.
• Deliver periodic reviews with customers and suggest upgrades or additional features.
• Collaborate cross-departmentally to establish and communicate best practices.
• Build and manage a customer-centric team to deliver on portfolio outcomes.
• Ensure service delivery quality and maintain relationships.
• Mentor team members and pursue ongoing performance improvement.

Skills

UiPath

Blue Prism

Automation Anywhere

Programming languages

Visio

Tools

Kofax

ABBYY

Data Cap

Informatica

SSIS

shell scripting

PHP

Pega

Job description

Your specific duties will be based on your experience as Technical Account Manager, and you will be an extended part of the client’s technical team, ensuring automation solutions are running effectively. In this role, you will be responsible for designing and delivering UiPath solutions in accordance with WonderBotz standards and best practices. You will work closely with our enthusiastic business and technical specialists team. You will be part of a fast-growing and successful team that helps our clients get the maximum benefit.

Expected Activities:

• Support for customers to support pre-sales and post-sales processes.
• Provide developers with customers’ feedback and contribute to the identification and creation of new features or products
• Perform initial or secondary investigations and respond to online and phone support requests
• Deliver periodic reviews with customers (e.g., Health checks) and proactively analyze customers’ needs and suggest upgrades or additional features to meet their requirements
• Collaborate cross-departmentally within UiPath to establish and communicate best practices
• Build and manage a passionate, customer-centric, outcome-driven team to deliver upon your portfolio
• Ensure the quality of your team\'s service delivery, operations, and relationship management
• Provide mentoring, career development, and performance management to guide the continuous improvement of your team

Qualifications And Skills:

• Have mastered or strongly desired to master a leading RPA tool (UiPath a must, Blue Prism, Automation Anywhere), including advanced RPA vendor certification.
• At least one year of hands-on experience with at least one of the following programming languages (e.g., .Net, Java, VB, C#/C, HTML/CSS, Python, Web Services, mainframe, web applications, SQL, data integration tools, technical automation tools). More senior developers should have a minimum of 2 to 4 years of this hands-on experience.
• Reasonably proficiency in reading Microsoft Office Visio or other equivalent process flow-charting tools or workflow-based logic
• Extra - Any prior work or academic experience with Document management and processing tools (e.g., Kofax, ABBYY, Data Cap), Data integration tools (e.g., Informatica, Microsoft SSIS), Technical automation tools (e.g., shell scripting, PHP), or Business process management tools (e.g., Pega).

Desired characteristics in candidates:

• Demonstrate excellent written and verbal communication skills.
• Passion to work and learn fast in a fast-paced, high-energy, and challenging environment with peers who challenge you to improve.
• Thrive to learn and improve sales and marketing skills.
• Has proven analytical and problem-solving skills.
• Is highly self-driven with a sense of motivation.
• Has been both a team player and an individual contributor.

Compensation and start dates:

• Hiring now for immediate start
• Salary: Competitive base and bonus determined by level and experience
• Benefits: Healthcare, relocation, vacation, holidays

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