Technical Account Manager

Veeam Software, Inc.; United States; Remote; USD 86,000 - 127,000; Full time

Job summary

Veeam Software is seeking a Technical Account Manager to plan, architect, and manage professional services focused on data resilience and availability. You will guide customers through assessment, design, implementation, and post-deployment optimization of complex infrastructures, combining deep technical expertise with hands-on project leadership.

This role is remote in France with regular on-site visits and occasional overnight travel.

Qualifications

• Bachelor's degree in a technology field or equivalent experience.
• Industry credentials such as VMware VCP, MCSE, Prince2, ITIL or PMP.
• Hands-on experience with data protection and availability products.
• Consulting and project management experience in enterprise environments.
• Strong virtualization, storage, networking, and enterprise apps knowledge.
• Business-fluent French and English, with willingness to travel overnight.

Responsibilities

• Contribute to proposals and statements of work for upcoming engagements
• Lead the delivery of implementation and consulting services, including project plans, schedules, communication plans, resource plans, and status updates
• Support solution assessment, architecture design, and resolution of post‑installation issues
• Estimate implementation effort and create white papers, solution guides, best‑practice documents, and tailored customer documentation
• Deliver on‑site knowledge transfer sessions and document configurations and completed activities
• Analyze installed customer environments and recommend optimal configurations while bridging communication between clients and internal support teams
• Spot additional needs within customer environments that the solution portfolio can address and feed process and documentation improvements back to the team

Skills

Project management

Consulting experience

Multitasking

Travel willingness

Bilingual French English

Education

Bachelor's degree in technology

VMware VCP

Microsoft MCSE

Prince2

ITIL

PMP

Tools

Exchange

SQL

Oracle

VMware

Hyper-V

Job description

Role overview

A Technical Account Manager position dedicated to planning, architecting, and managing professional services engagements centered on data resilience and availability solutions. The role combines deep technical expertise with hands‑on project leadership, guiding customers through assessment, design, implementation, and post‑deployment optimization of their infrastructure environments. The position is remote in France with regular on‑site customer visits and occasional overnight travel.

Responsibilities

• Contribute to proposals and Statements of Work for upcoming engagements
• Lead the delivery of implementation and consulting services, including project plans, schedules, communication plans, resource plans, and status updates
• Support solution assessment, architecture design, and resolution of post‑installation issues
• Estimate implementation effort and create white papers, solution guides, best‑practice documents, and tailored customer documentation
• Deliver on‑site knowledge transfer sessions and document configurations and completed activities
• Analyze installed customer environments and recommend optimal configurations while bridging communication between clients and internal support teams
• Spot additional needs within customer environments that the solution portfolio can address and feed process and documentation improvements back to the team

Requirements

• Bachelor's degree in a technology field (or equivalent combination of education and experience)
• Industry credentials such as VMware VCP, Microsoft MCSE, or comparable experience, plus project management certifications such as Prince2, ITIL, or PMP
• Hands‑on experience with data protection and availability products
• Demonstrated background in consulting and project management within enterprise environments
• Significant expertise across virtualization (VMware, Hyper‑?), storage systems, networking protocols (Fibre Channel, Ethernet), and enterprise applications (Exchange, SQL, Oracle)
• Deep familiarity with data management, data protection, data analytics, data center operations, business continuity, operating systems, and cloud technologies
• Proven ability to manage multiple simultaneous projects and accounts
• Business‑proficient French and English, with willingness to travel overnight

Nice to have

• Experience with modern or disruptive storage platforms alongside traditional backup architectures
• Working knowledge of cloud services, capabilities, and protocols

Benefits and work setup

• 25 paid vacation days plus RTT days, with additional paid self‑care days and paid volunteer hours each year
• Mandatory public health insurance with broad medical coverage
• Employer‑paid private medical, dental, optical, and wellness plan with options to extend coverage to dependents
• Life insurance with enhanced coverage above statutory ceilings
• State and supplementary pension contributions
• Learning support through on‑demand training libraries, mentoring, workshops, and annual learning events