Technical Account Manager

veeamsoftware; United States; Remote; USD 78,000 - 106,000; Full time

Benefits offered by this job

Vacation days & RTT

Private health insurance

Pension contributions

Life insurance

Learning resources

Volunteer hours

Job summary

Veeam Software is seeking a Technical Account Manager to lead architecture, planning, and management of professional services engagements focused on availability solutions, data protection, and monitoring. The role requires strong consulting and project management skills and deep experience in data management and virtualization.

The position is remote with France location flexibility, occasional travel up to 30%, and opportunities to influence customer outcomes with Veeam solutions in cloud,

Qualifications

• Bachelor's degree in technology or related field.
• Proven consulting and project management experience.
• Strong communication and stakeholder management skills.
• Fluent in French and English.
• Hands-on experience with data management, protection, and analytics.
• Experience with VMware and Hyper-V virtualization environments.
• Experience with cloud technologies and networking/storage infrastructure.
• Ability to manage multiple projects simultaneously.

Responsibilities

• Provide input to proposals and Statements of Work.
• Support delivery implementation and consulting services to meet Veeam Solution design and deliverables.
• Provide overall project guidance (plans, schedules, communication plans, resource plans, status updates).
• Assist with assessment and design of solutions and post-installation issues.
• Assist with solution implementation effort estimation.
• Create white papers, solution guides, best practices, and documentation.
• Deliver onsite knowledge transfer on Veeam solutions.
• Document configuration and completed activities.
• Analyze installed environments and guide optimal configurations.
• Facilitate communication between client and Veeam support.
• Identify additional needs within the client's environment that can be resolved with Veeam solutions.
• Provide input for process and documentation improvements.
• Overnight travel up to 30% to meet company goals.

Skills

Consulting experience

Project management

Communication skills

French and English bilingual

Cloud technologies

Networking knowledge

Storage & backup architectures

Enterprise applications experience

Data management & analytics

Data Center & BC experience

Cloud services knowledge

ITIL/Prince2/PMP experience

Education

Bachelor's Degree in technology

Tools

VMware

Hyper-V

Kubernetes

Fibre Channel / Ethernet

Storage technologies (EMC/NetApp/Dell)

Cloud services

Job description

Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.

The Technical Account Manager is a technical team member responsible for all aspects of the planning, architecture, coordination, and management of professional services engagements.

The focus is on architecting and project management of availability solutions, including data protection and monitoring. The Technical Account manager is an expert in the areas of Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization.

Location: remote, France (Work from Home combined with face-to-face customer visits)

What You'll Do

• Provide input to the writing of proposals and Statements of Work

• Support delivery implementation and consulting services to meet Veeam Software solution design and deliverables

• Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.)

• Assist with assessment and design of solutionsas well as post-installation issues

• Assist with Veeam Software solution implementation effort estimation

• Create white papers, solutions guides, best practices, custom documentation, etc.

• Deliver onsite knowledge transfer on Veeam Software solutions

• Document configuration and completed activities

• Analyse installed environments and guide optimal Veeam Software configurations

• Facilitate communication between client and Veeam support

• Identify additional needs within the client's environment that can be resolved with Veeam Software solutions

• Provide input for improvement of process and documentation

• Overnight business stays to meet company goals and objectives, up to 30% travelling

What You'll Bring

• VMware VCP, Microsoft MCSE or equivalent experience

• Prince 2, ITIL, PMP, or equivalent experience

• Bachelor's Degree in technology required (A combination of education and experience will be considered)

• Hands-on experience with Veeam's Core products

• Proven Consulting and Project Management experience

• Excellent communication, interpersonal and relationship-building skills

• Significant experience and understanding of virtualisation technologies such as VMware and Hyper-V

• Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.)

• Hands-on experience with networking protocols and equipment (Fibre Channel, Ethernet, Cloud services)

• Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.)

• Knowledge of Kubernetes is a plus

• Hands-on experience with Enterprise applications (Exchange, SQL, Oracle, etc.)

• Experience with Data Management, Data Protection, Data Analytics

• Extensive experience with Data Center, Business Continuity and Operating Systems

• Experience successfully managing multiple simultaneous projects and accounts

• Working knowledge of Cloud technologies, capabilities, and protocols

• Business proficient in French and English

What You'll Get

• 25 paid vacation days plus RTT days, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares

• Mandatory public health insurance with broad medical coverage

• Employer-paid private medical, dental, optical, and wellness plan through Axa, with options for dependents

• Life insurance with enhanced coverage above the Social Security ceiling

• State and supplementary pension contributions by Veeam

• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops and learning events like our annual Global Day of Learning

Please note

If the applicant is permanently present outside France, Veeam reserves the right to decline consideration of the application for the job. A remote job is only possible in case the employee is located in France.

#LI-JB1

Veeam Software is an equal opportunity employer

and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.

By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.

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