Technical Account Manager

Socket.dev; Plano (TX); On-site; USD 160,000 - 200,000; Full time

Benefits offered by this job

Healthcare benefits

Dental benefits

Mental health benefits

401(k) plan and match

Paid time off

Job summary

Coralogix is seeking an experienced Onboarding Technical Account Manager in the United States (Plano, TX) to guide customers through critical implementation phases and demonstrate product value from day one.

You will collaborate with engineers and executives, manage integrations, and ensure adoption with strong communication in English; bi-lingual Spanish is a plus. The role offers competitive on-target earnings and comprehensive benefits.

Qualifications

• Background in DevOps, Cloud, and Observability.
• Experience with monitoring, SIEM, and logging.
• Hands-on integrations and complex troubleshooting in customer-facing roles.
• Excellent English communication, written and verbal.
• Spanish language skills are a strong plus.

Responsibilities

• Lead onboarding for customers, from integrations to trainings and troubleshooting.
• Resolve technical issues by enabling platform adoption and data integrations.
• Understand customer goals to create artifacts and deliver value.
• Apply best practices in Log Management and Observability to drive outcomes.
• Build ongoing success plans and drive product adoption with stakeholders.

Skills

DevOps

Cloud

Observability

Customer-facing

English communication

Spanish (BI-lingual)

Programming (Java)

Programming (Python)

Programming (Go)

Education

BSc in CS/Engineering

Tools

Java

Python

Go

Job description

About the Position

Technical Account Managers at Coralogix play a vital role in the customer journey, leading the technical onboarding process from the moment a deal is signed. Their mission is to set customers up for long-term success by ensuring a smooth implementation, rapid time-to-value, and the foundation for strong adoption.

We are looking for hands-on, detail-oriented professionals with strong technical background and customer-facing experience who can bridge the gap between our platform and the customer’s real-world goals. Strong preference to someone who is lingual (spanish speaking).

Onboarding Technical Account Managers

Onboarding Technical Account Managers hold a senior-level position and are responsible for leading customers through one of the most critical phases of their journey. They are expected to manage complex implementations, resolve technical challenges with confidence, and clearly demonstrate product value—all while engaging with stakeholders across levels, from hands-on engineers to senior executives.

Responsibilities

• Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting
• Solve customer’s technical problems by adopting the platform, integrating new data and existing integrations
• Understanding customers technical requirements and business goals to consistently create new artifacts and deliver value
• Know the Log Management / Observability markets well and be able to help customers by using the best technical practices available.
• Build a successful and ongoing game plan for each customer based on a specific data analysis and customer’s needs
• Establishing relationships and engaging with technical counterparts to drive product adoption
• Advocate internally for customer needs within Coralogix and influence a product development roadmap

Requirements

• Background knowledge of DevOps / Cloud / Observability
• Industry knowledge and opinions on Monitoring, Observability, Log Management, SIEM
• Hands-on experience in technical integrations and complex troubleshooting
• Experience in customer facing positions and excellent customer-facing skills
• Excellent communication skills in English, both written and verbal.
• Strong presentation skills with the ability to establish credibility with executives
• Bi-lingual (Spanish) is highly desirable – advantage
• Hands-on Engineering/DevOps background – advantage
• Comfortable coding in any high-level programming language (Java, Go, Python) - advantage
• BSc degree in Computer Science / Engineering - advantage
• Experience in SAAS B2B software companies - advantage

Cultural Fit

We’re seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we’d love to hear from you.

Compensation and rewards

The on-target earnings range for this role is $160,000 - $200,000. When determining your salary, we consider your experience, skills, education, and work location.

Our total compensation package includes comprehensive and inclusive employee benefits for healthcare, dental, and mental health benefits, a 401(k) plan and match, paid sick time and paid time off.

Coralogix is an equal opportunity employer and encourages applicants from all backgrounds to apply.