Technical Account Manager

Coralogix; Boston (MA); On-site; USD 160,000 - 200,000; Full time

Job summary

Coralogix is seeking a Technical Account Manager to lead onboarding, integrations, trainings, and troubleshooting for customers. You will bridge the Coralogix platform with customers’ real-world goals, adopting best practices in observability and data integration.

Ideal candidates have DevOps/cloud/observability background, strong English communication, and bilingual Spanish is highly desirable. This role emphasizes hands-on troubleshooting, customer success, and collaboration with product teams.

Qualifications

• Background knowledge of DevOps / Cloud / Observability.
• Industry knowledge in Monitoring, Observability, Log Management, SIEM.
• Hands-on experience in technical integrations and troubleshooting.
• Experience in customer-facing roles with strong communication.
• Fluency in English; Spanish bilingual is a plus.
• Engineering background and SAAS/B2B familiarity is advantageous.

Responsibilities

• Lead the onboarding process, from new integrations to trainings and troubleshooting.
• Solve customers' technical problems by adopting the platform and integrating data.
• Understand customers' goals to create artifacts and deliver value.
• Know the log management/observability markets and apply best practices.
• Develop a game plan for each customer based on data analysis and needs.
• Engage with technical counterparts to drive product adoption.
• Advocate for customer needs within Coralogix and influence roadmaps.

Skills

DevOps

Cloud

Observability

Customer-facing

English

Presentation

Spanish bilingual

SAAS B2B experience

Education

BSc in CS/Engineering

Tools

Java

Go

Python

Job description

About the Position

Coralogix is rebuilding the path to observability using a real‑time streaming analytics pipeline that provides monitoring, visualization, and alerting capabilities without the burden of indexing. By enabling users to define different data pipelines per use case, we provide deep observability and security insights, at infinite scale, for less than half the cost.

Technical Account Managers at Coralogix play a vital role in the customer journey, leading the technical onboarding process from the moment a deal is signed. Their mission is to set customers up for long‑term success by ensuring a smooth implementation, rapid time‑to‑value, and the foundation for strong adoption.

We are looking for hands‑on, detail‑oriented professionals with a strong technical background and customer‑facing experience who can bridge the gap between our platform and the customer’s real‑world goals. Strong preference for someone who is bilingual (Spanish speaking).

Responsibilities

• Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting
• Solve customers' technical problems by adopting the platform, integrating new data and existing integrations
• Understand customers' technical requirements and business goals to consistently create new artifacts and deliver value
• Know the log management / observability markets well and be able to help customers by using the best technical practices available
• Build a successful and ongoing game plan for each customer based on specific data analysis and customers' needs
• Establish relationships and engage with technical counterparts to drive product adoption
• Advocate internally for customer needs within Coralogix and influence a product development roadmap

Requirements

• Background knowledge of DevOps / Cloud / Observability
• Industry knowledge and opinions on Monitoring, Observability, Log Management, SIEM
• Hands‑on experience in technical integrations and complex troubleshooting
• Experience in customer‑facing positions and excellent customer‑facing skills
• Excellent communication skills in English, both written and verbal
• Strong presentation skills with the ability to establish credibility with executives
• Bi‑lingual (Spanish) is highly desirable – advantage
• Hands‑on Engineering/DevOps background – advantage
• Comfortable coding in any high‑level programming language (Java, Go, Python) – advantage
• BSc degree in Computer Science / Engineering – advantage
• Experience in SAAS B2B software companies – advantage

Cultural Fit

We’re seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we’d love to hear from you.

Compensation and Rewards

• The on‑target earnings range for this role is $160,000 - $200,000. When determining your salary, we consider your experience, skills, education, and work location
• Our total compensation package includes comprehensive and inclusive employee benefits for healthcare, dental, and mental health benefits, a 401(k) plan and match, paid sick time and paid time off

Coralogix is an equal opportunity employer and encourages applicants from all backgrounds to apply.