Technical Account Manager

ThreatModeler Software, Inc; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading company in automated threat modeling is looking for a Technical Account Manager. The role involves providing high-level technical support, mentoring specialists, and building relationships with clients while ensuring successful service implementations. Strong communication and organizational skills are essential for thriving in this client-facing position.

Benefits

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

Qualifications

• 7+ years’ experience in a customer facing environment.
• Ability to troubleshoot technical issues.
• Exemplary customer service attitude.

Responsibilities

• Communicate with clients to explain products and schedules.
• Document technical requirements and client interactions.
• Test and validate for technical feasibility.

Skills

Communication

Organizational skills

Analytical skills

Customer relationship management

Cross-team collaboration

Education

Bachelor’s or Master’s degree in Computer Science

Tools

PMP

ITIL

Six Sigma

Job description

Direct message the job poster from ThreatModeler Software, Inc

People | Process | Operations | Director

About the Company:

ThreatModeler Software Inc. is industry’s #1 automated Threat modeling platform. The successful team members will initially support our services clients, where ThreatModeler was awarded a single or multi-year competitive contract. The effort is to perform client implementations, ranging from gathering client requirements for Threat modeling services and rolling out ThreatModeler’s platform across the enterprise.

About the Role:

ThreatModeler is seeking to hire a highly skilled Technical Account Manager to provide account management and high-level technical support to project teams and customers. Also mentor and train technical account specialists. Visit customers within an assigned area to ensure services are functioning well and advise them of opportunities for additional services and product solutions as well as coordinate the installation and integration of services for customers.

Responsibilities:

• Communicate with clients and internal teams to explain products and implementation schedules
• Document technical requirements, schedules and client interactions
• Test, conduct quality assurance and validate for technical feasibility and product launch
• Respond to technical concerns and problems, ensuring smooth implementation and launch
• Builds and grows relationships with both technical staff and senior management from the customer team
• Drives and tracks customer escalations, including partnering with the Product Management, Sustaining engineering, and Professional Services teams
• Ensures that all cases opened for their accounts are being actively worked and progressing towards an expeditious resolution
• Diligently does the on boarding of new accounts
• Partners closely with product management to ensure that customer requirements are logged and appropriately prioritized and also ensure that future product direction aligns with customer road map
• Actively contributes and leverages standards and best practices, staying current on both the technology and product fronts

Qualifications:

• Excellent communication skills appropriate to both technical and management clients, including effective interaction with senior executive to C-level personnel
• Strong organizational skills with an ability to manage competing client demands, multiple priorities, commitments and projects
• Strong analytical skills regarding technical and project management issues
• 7+ years’ experience in a “customer facing” environment such as sales, technical consulting or enterprise customer support;
• Ability to troubleshoot technical issues at a high level to determine the appropriate path to resolution
• Exemplary customer service attitude with business development and customer relationship management experience
• Ability to facilitate and harness cross-team collaboration working with teams in person and virtually
• Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering or equivalent experience
• IT business process skills and certifications (PMP, ITIL, Six Sigma, etc.) are preferred
• Previous experience with customer facing documentation or building process, ability to transcribe release notes into customer facing documentation

The salary range for this Technical Account Manager position is $90,000 – $120,000 annually, based on experience, skills, and qualifications.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Information Technology

• Industries

  Computer and Network Security

Referrals increase your chances of interviewing at ThreatModeler Software, Inc by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

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