Technical Account Manager

Altium®; United States; On-site; USD 109,000 - 130,000; Full time

Job summary

A leading technology company is seeking a Technical Account Manager to support enterprise customers. This role blends technical expertise with account management, focusing on customer success and satisfaction. Ideal candidates will have a background in engineering and experience in client-facing roles, driving product adoption and resolution of technical challenges.

Benefits

Medical, Dental, Vision Plans

Retirement 401(k) Plan Option with Altium match

Paid holidays and 'Choice Day' off

Flexible working arrangements

Free lunch, snacks, and drinks in the office

Qualifications

• 3+ years in technical account management or customer success roles.
• Hands-on experience with Altium products preferred.
• Excellent communication skills to simplify technical concepts.

Responsibilities

• Be the primary technical contact for Enterprise customers.
• Troubleshoot technical issues and escalate when needed.
• Identify growth opportunities and advocate for customers internally.

Skills

Problem-solving

Project management

Communication

Education

Bachelor's/Master's in Electrical/Mechanical Engineering

Tools

Altium product experience

Job description

Altium is transforming the way electronics are designed and built. From startups to world’s technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before.

• Constant innovation has created a transformative technology, unique in its space
• More than 30,000 companies and 100,000 electronics engineers worldwide use Altium
• We are growing, debt-free, and financially strong, with the resources to become #1 in the EDA industry

About the Role:

As aTechnical Account Manager, you’ll be the trusted advisor for a portfolio of Altium’s Enterprise customers, ensuring their success with our solutions. You’ll build deep relationships, resolve technical challenges, and guide customers in optimizing Altium’s tools for their unique workflows. By collaborating with R&D, Support, and Sales, you’ll drive adoption, uncover growth opportunities, and advocate for customer needs—directly impacting their satisfaction and Altium’s revenue. This role combines technical expertise with strategic account management, perfect for someone passionate about solving complex problems and fostering long-term customer success.

A Day in The Life of Our Technical Account Manager:

Be the primary technical contact for Enterprise customers, ensuring their success with Altium solutions

Build trusted relationships and guide customers on implementation, integration, and optimization

Troubleshoot technical issues, escalate to R&D when needed, and drive resolutions

Identify growth opportunities and lead strategic business reviews

Collaborate with Sales, Support, and R&D to align customer needs with product development

Advocate for customers internally and provide actionable feedback

Monitor customer health and mitigate risks to drive retention

Who you are and what you’ll need for this position:

Bachelor's/Master's in Electrical/Mechanical Engineering or equivalent experience

3+ years in technical account management, customer success, or ECAD/EDA client-facing roles

Hands-on Altium product experience preferred

Strong problem-solving and project management skills

Excellent communicator who can simplify technical concepts

The salary range for this role is $109,000 to $130,000. Actual compensation packages within this range are based on a wide array of factors unique to each candidate and role requirements, including but not limited to skill set, years and depth of experience, certifications, and specific location.

• Medical, Dental, Vision Plans and HSA and FSA accounts
• ️ Basic Life and AD&D insurance; disability coverage where applicable
• Retirement 401(k) Plan Option with Altium match
• Calm App and Employee Assistance Program
• Paid holidays plus a “Choice Day” off per quarter
• ️ Paid time-off on arising schedule upon key milestones
• Sick time for Dr. appointments or family health needs
• Family medical, maternity, paternity, and military leave
• Flexible working arrangements available based on role and location
• Employee referral and employee-of-the-month programs
• Free lunch, snacks, and drinks in the office

What Matters to Us

• Big-thinking in pursuit of purpose
• Diversity of thought
• Courage of conviction
• Transparency of intent
• Ingenuity of AND
• Agility in action
• Adaptability of approach
• Grit in pursuit of mission

Also, we would like you to know

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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