Technical Account Manager – Partner Success

Apartment List; San Francisco (CA); Remote; USD 93,000 - 112,000; Full time

Job summary

Apartment List is seeking a Technical Account Manager to enhance partner success through technical support and solution engineering. The role requires collaboration with various teams to ensure smooth onboarding and help clients maximize the platform's potential.

Benefits

Remote-First Culture

Competitive Compensation including stock options

Comprehensive Benefits including medical and dental

Unlimited Time Off

Home Office Reimbursement

Health & Wellness Reimbursement

Career Development opportunities

Inclusive Environment

Qualifications

• Experience in a SaaS environment or PropTech.
• Proficient with data analysis tools.
• Ability to handle multiple projects effectively.

Responsibilities

• Serve as a resource for technical troubleshooting and managing support tickets.
• Collaborate with Account Executives and Solutions Sales for account growth.
• Support the delivery of engaging onboarding sessions.

Skills

Technical troubleshooting

Data analysis

Communication

Organizational skills

Collaboration

Detail-oriented

Education

3+ years in Technical Account Management or Customer Success

Job description

Technical Account Manager – Partner Success

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Technical Account Manager – Partner Success

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Who We Are

Apartment List is the premier rental matchmaking marketplace, revolutionizing the way renters and multifamily properties connect. Our renters enjoy a personalized, AI-powered search experience tailored to their needs, while our property partners leverage cutting-edge generative AI engagement tools and a performance-based pricing model to drive efficiency and results. Our mission is to be the go-to destination for renters and the unrivaled partner for properties, empowering everyone to rent with confidence through a success-driven model that delivers ease, speed, and control.

Who We Are

Apartment List is the premier rental matchmaking marketplace, revolutionizing the way renters and multifamily properties connect. Our renters enjoy a personalized, AI-powered search experience tailored to their needs, while our property partners leverage cutting-edge generative AI engagement tools and a performance-based pricing model to drive efficiency and results. Our mission is to be the go-to destination for renters and the unrivaled partner for properties, empowering everyone to rent with confidence through a success-driven model that delivers ease, speed, and control.

About The Role

We’re looking for a customer-obsessed Technical Account Manager to help our partners unlock the full potential of our GenAI-driven platform, A-List Nurture & Resident (FKA Lea Pro). This hybrid role sits at the intersection of solution engineering, proactive support, and partner enablement—empowering clients to onboard successfully, resolve technical challenges, and drive measurable performance outcomes. You will collaborate cross-functionally with Solutions Sales, GTM, Implementation, Product, Engineering, and Analytics to ensure seamless onboarding, sustainable growth, and most importantly, an exceptional partner experience.

What You’ll Do

Technical Support & Solution Engineering

• Serve as a go-to resource for technical troubleshooting, managing support tickets, and resolving issues with speed and empathy.
• Proactively identify technical risks before they escalate and create scalable, automated solutions where possible.
• Leverage internal tools to monitor partner activity and address issues before they impact performance.
• Continuously refine processes to enhance team efficiency, scalability, and partner outcomes.
• Support the delivery of engaging onboarding sessions—1:1 and at scale—to ensure smooth partner transitions and strong first impressions.
  
  

Partner Success

• Collaborate with Account Executives and Solutions Sales to align goals, track partner health, and support account growth.
• Be a liaison between partners and internal teams, representing the voice of the customer to improve product features and support tools.
• Surface trends, feedback, and opportunities that influence the broader Customer Success and Product strategies.
• Support the development of self-serve educational content such as guides, videos, and tutorials.
  
  

Who You Are

• 3+ years of experience in Technical Account Management, Solution Engineering, or Customer Success in a SaaS environment or PropTech.
• Proficient with data analysis tools and comfortable drawing insights from customer usage and health metrics.
• A strong communicator with a knack for turning complex concepts into clear, actionable recommendations.
• Strong organizational skills to manage multiple projects and prioritize effectively.
• A collaborative team player who thrives in fast-paced environments.
• Detail-oriented, proactive, and passionate about customer outcomes.
• Bonus: Experience supporting GenAI or marketing automation tools.
  
  

Here's The Pay Range

At Apartment List, we carefully consider a variety of factors to determine compensation for each position, including the role, level, and work.

• Zone 1: $93,000 - $112,000 TTC + equity
• Zone 2: $86,000 - $104,000 TTC + equity
• Zone 3: $79,000 - $96,000 TTC + equity
  
  

Please note, the compensation details reflect base salary + bonus and do not include the benefits and perks that we offer.

We also rely on market indicators along with considering your work location, job related skills, experience and relevant education and training, to determine compensation that is fair and competitive for you. Apartment List will consider paying compensation near the higher of the range in exceptional circumstances, where candidates have the experience, credentials or expertise that would warrant such consideration. It is always our goal to hire exceptional talent and we would be happy to share more about compensation

Why Join Us?

• Remote-First Culture: Work from anywhere in the U.S
• Competitive Compensation: Including salary, pre-IPO stock options, and additional financial incentives
• Comprehensive Benefits: Fully covered medical, dental, and vision for you and your dependents
• Unlimited Time Off: Flexible vacation policies, company holidays, and recharge days to prioritize wellness
• Home Office Reimbursement: To cover home office items, monthly home internet, and monthly cell phone (if applicable)
• Health & Wellness Reimbursement: To cover monthly gym membership or other qualifying expenses
• Career Development: Access to mentorship, training, and opportunities to grow your career
• Inclusive Environment: A culture dedicated to diversity, equity, inclusion, and belonging
  
  

At Apartment List, we believe everyone deserves a home and a career they love. We celebrate diversity in all forms and are proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone feels valued and empowered.

Join us in shaping the future of renting through innovation, collaboration, and impact.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Internet Marketplace Platforms

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