Technical Account Manager

Ampeco Ltd; United States; Remote; USD 100,000 - 130,000; Full time

Job summary

Ampeco Ltd is seeking a Technical Account Manager to play a key role in bridging technical expertise and customer-facing responsibilities within the electric vehicle charging industry. The successful candidate will manage client interactions, support sales processes, and ensure customer satisfaction while contributing to the product development based on market demands.

Benefits

Competitive salary and performance-based incentives

Health, dental, and vision benefits

Flexible work environment

Opportunity for career growth

Qualifications

• 3–5+ years in a presales engineering or technical account management role.
• Strong understanding of APIs, cloud platforms (AWS/GCP), and integration concepts.
• Familiarity with EV charging protocols (e.g., OCPP, OCPI) is a plus.

Responsibilities

• Partner with business development to support discovery calls and platform demos.
• Resolve customer issues and provide technical advisory.
• Collaborate with teams to improve solutions based on customer feedback.

Skills

Communication

Technical Advisory

EV Infrastructure

APIs

Cloud Platforms

Education

3–5+ years in presales engineering or technical account management

Background in EV tech, energy tech, IoT, or mobility software

Job description

AMPECO is one of the most innovative companies in electric vehicle charging infrastructure—an industry that aims to change the world by making charging easier for everyone. As electric vehicles (EVs) transform our transport and mobility sectors, AMPECO is at the forefront of a revolution, and we’re just getting started.

The AMPECO EV Charging Platform is a business-critical SaaS platform companies use to manage their electric vehicle charging infrastructure, processes, and energy use. It’s already used by companies worldwide – from North and South America to Europe, Africa, Asia, and Australia.

Our brilliant and experienced team is dedicated to our mission—accelerating the world’s transformation to clean technologies in the mobility and energy sector. This is challenging work, but we’re not ones to lack ambition. We’re fast-paced, innovative, and collaborative. We pursue excellence in everything and have much fun along the way. This is why we’re looking for people like you to help change the world at AMPECO. Come and join us!

About the Role

As a Technical Account Manager, you’ll play a hybrid role that bridges technical know-how with customer-facing excellence. You’ll work closely with the sales and product teams to support new business opportunities, demo the platform to prospects, manage proof-of-concept (PoC) deployments, and serve as a frontline technical resource for customers post-sale.

You will be instrumental in building trust with prospects and clients by translating complex technical requirements into clear, actionable solutions. The role will require limited business travel.

Key Responsibilities

• Presales Engineering:
• Partner with business development to support discovery calls, solution scoping, and platform demos.
• Act as the technical subject matter expert during the sales cycle.
• Tailor presentations and demonstrations to customer-specific use cases (e.g., fleet charging, public charging networks, energy management).
• Assist with RFP/RFI responses and technical documentation.
• Design and lead PoC and pilot implementations.

• Technical Advisory Services:
• Serve as the first line of technical advisory for select enterprise customers, resolving or triaging issues.
• Collaborate with product and engineering teams to troubleshoot complex issues and provide feedback loops from customer interactions.
• Maintain documentation and onboarding materials for both technical and non-technical users.
• Monitor and manage customer requests.
• Identify recurring issues and propose long-term product or process solutions.

• Cross-Functional Collaboration:
• Interface with engineering, product, and operations to ensure customer requirements are understood and addressed.
• Inform product roadmap decisions based on customer feedback and market demand.
• Help improve internal knowledge bases, playbooks, and technical enablement materials.

Must-Have

• 3–5+ years in a presales engineering, technical account management, or customer-facing support role, preferably in EV tech.
• Background in EV infrastructure, energy tech, IoT, or mobility software.
• Strong understanding of APIs, cloud platforms (AWS/GCP), and integration concepts.
• Excellent verbal and written communication skills with the ability to explain complex topics to both technical and non-technical stakeholders.
• Familiarity with EV charging protocols (e.g., OCPP, OCPI), energy systems, or fleet management is a strong plus.
• Experience working with CRMs, ticketing systems, and knowledge bases.

Nice-to-Have

• Experience in scripting (e.g., Python, Shell), SQL, or data analysis tools for troubleshooting or reporting.
• Experience supporting enterprise-level deployments or integrations.
• Multilingual proficiency (Spanish or French) for Canada/Mexico support is a plus but not required.

What We Offer

• Competitive salary and performance-based incentives
• Health, dental, and vision benefits
• Flexible work environment
• Opportunity to grow with a mission-driven startup in a high-impact industry
• Direct involvement in shaping the customer experience and product roadmap

Our team at AMPECO is deeply committed to our mission and we're looking for like-minded individuals eager to give, learn and grow with us. If you're passionate about innovative technology and want to make a real impact in the e-mobility sector, we want to hear from you.

Join AMPECO in building the future of EV charging!

Our interview process is entirely remote. Only shortlisted candidates will be contacted.