Technical Account Manager

Elevate Technology Partners; Indianapolis (IN); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Competitive salary + performance-based incentives

Comprehensive medical, dental, and vision coverage

401(k) with company match

Hybrid work environment

Generous paid time off + holidays

Ongoing training and Microsoft certification support

Collaborative team environment with opportunities for career growth

Job summary

A fast-growing tech consultancy is seeking a Technical Account Manager to enhance client satisfaction and drive the value of Microsoft Modern Workspace solutions. The ideal candidate will combine technical expertise with strong relationship management skills to foster growth and solve challenges proactively. This position offers competitive compensation, comprehensive benefits, and opportunities for career development in a hybrid work environment.

Qualifications

• 5+ years in technical account management or client-facing technical roles.
• Strong understanding of Microsoft 365 ecosystem.
• Excellent communication, presentation, and problem-solving skills.

Responsibilities

• Serve as the primary liaison between the client and internal technical teams.
• Provide expert advice on Microsoft Modern Workspace solutions.
• Act as a subject matter expert for Microsoft tools.

Skills

Relationship-driven

Technically skilled

Proactive & solution-oriented

Detail-focused & organized

Growth-minded

Education

5+ years in technical account management or IT consulting

Tools

Microsoft 365

Teams

SharePoint

OneDrive

Copilot

Job description

1 day ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Elevate Technology Partners is looking for a Technical Account Manager (TAM) to join our growing team. In this role, you will serve as a trusted advisor to our clients, ensuring they achieve maximum value from their Microsoft Modern Workspace solutions. You’ll combine technical expertise with relationship management to drive client satisfaction, retention, and growth.

You’re a great fit for this role if you’re a technical problem-solver who thrives on building relationships and helping organizations transform their workflows with Microsoft 365, Teams, SharePoint, and related tools.

Who We Are

At Elevate Technology Partners, we’re not your typical IT services firm. We’re an engineering-led, relationship-driven team that believes in solving the right problems, not just selling solutions. Our clients trust us because we take the time to understand their business, tailor every engagement to their needs, and stick with them through delivery and beyond.

We specialize in modern workplace solutions, data engineering, hybrid cloud, and technical placement, but what sets us apart is how we do it. We’re nimble enough to move fast, senior enough to guide strategy, and humble enough to do the work others overlook. Whether it's helping a client navigate a complex migration or just being the reliable partner who picks up the phone, we show up with purpose.

If you're looking to be part of a team that values trust over transactions, outcomes over ego, and real relationships over rinse-and-repeat playbooks, you’ll fit right in at Elevate.

Who You Are

• Relationship-driven: You enjoy building long-term client relationships and being the “go-to” resource for guidance.
• Technically skilled: You understand Microsoft Modern Workspace solutions (M365, Teams, SharePoint, OneDrive, Copilot) and can translate technical capabilities into business value.
• Proactive & solution-oriented: You anticipate client needs, solve challenges, and uncover opportunities for improvement.
• Detail-focused & organized: You manage multiple client projects, meetings, and follow-ups without missing a beat.
• Growth-minded: You can spot opportunities for clients to expand their technology use and elevate their business outcomes.

Key Responsibilities

Client Relationship Management

• Serve as the primary liaison between the client and internal technical teams.
• Conduct regular client reviews to ensure alignment with goals and satisfaction.
• Understand client IT environments, business objectives, and pain points.

Technical Support & Guidance

• Provide expert advice on Microsoft Modern Workspace solutions and best practices.
• Coordinate troubleshooting and resolution for technical challenges.
• Ensure clients are fully leveraging their Microsoft investments.

Project Oversight

• Partner with project managers and engineers to ensure successful service delivery.
• Track project milestones and proactively address risks or roadblocks.

Modern Workspace Expertise

• Act as a subject matter expert for Microsoft 365, Teams, SharePoint, OneDrive, and Copilot.
• Guide clients in deploying, optimizing, and adopting collaboration and productivity tools through your extensive knowledge of security, cloud infrastructure and optimization best practices.
• Educate stakeholders on advanced features, security, and workflow automation.

Upselling & Growth

• Identify opportunities for additional services or solution enhancements.
• Partner with sales to develop proposals and support renewals and expansions.

Preferred Qualifications

• 5+ years in technical account management, IT consulting, or client-facing technical roles.
• Strong understanding of Microsoft 365 ecosystem (Teams, SharePoint, OneDrive, Exchange, Copilot).
• Excellent communication, presentation, and problem-solving skills.
• Ability to manage multiple clients and projects in a fast-paced environment.
• Experience with IT service delivery and cross-functional collaboration.

Benefits of Joining Elevate

• Competitive salary + performance-based incentives
• Comprehensive medical, dental, and vision coverage
• 401(k) with company match
• Hybrid work environment
• Generous paid time off + holidays
• Ongoing training and Microsoft certification support
• Collaborative team environment with opportunities for career growth

How to Apply

Please send your resume and a brief cover letter to [e-mail] with “Technical Account Manager” in the subject line.

Elevate Technology Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Elevate Technology Partners by 2x

Get notified about new Technical Account Manager jobs in Greater Indianapolis.

Sales Account Manager, On Demand Manufacturing

Indianapolis, IN $85,000.00-$100,000.00 1 month ago

Indianapolis, IN $75,000.00-$85,000.00 2 weeks ago

Client Strategy Manager - Consumer Markets

Indianapolis, IN $73,500.00-$244,000.00 1 day ago

Senior Manager, Customer Success - Central

Indianapolis, IN $185,500.00-$268,900.00 2 weeks ago

Indianapolis, IN $133,400.00-$223,700.00 1 day ago

Data Platform & AI Solutions Architect – Site Transformation & Digitalization @ Indianapolis, IN - 12 Months with EXT - 100% Remote

Washington, IN $118,200.00-$204,300.00 18 hours ago

Indianapolis, IN $133,400.00-$183,500.00 4 days ago

Washington, IN $118,200.00-$204,300.00 2 weeks ago

Customer Success Manager (Core Clouds) - Public Sector, NGO

Indianapolis, IN $133,400.00-$199,700.00 2 weeks ago

Indianapolis, IN $133,400.00-$223,700.00 2 weeks ago

Customer Success Manager, Enterprise (Translation & Localization industry experience required)

Greater Indianapolis $110,000.00-$115,000.00 2 weeks ago

Customer Success Manager, Mid Market (Translation & Localization industry experience required - Expression of Interest)

Greater Indianapolis $55.00-$75.00 1 week ago

Senior Customer Success Manager - Craft Education

Indianapolis, IN $88,300.00-$132,400.00 5 days ago

Indianapolis, IN $109,300.00-$160,000.00 1 month ago

Managed Services - Solution Architect - Data Platforms & Integrations - Senior Manager

Indianapolis, IN $124,000.00-$280,000.00 12 hours ago

Indianapolis, IN $109,300.00-$160,000.00 1 month ago

Customer Success Manager/Principal - Core Clouds (Federal Civilian)

Indianapolis, IN $133,400.00-$223,700.00 1 week ago

Indianapolis, IN $184,000.00-$253,000.00 1 week ago

Indianapolis, IN $115,000.00-$140,000.00 1 week ago

Indianapolis, IN $109,300.00-$147,500.00 3 weeks ago

Indianapolis, IN $109,300.00-$147,500.00 3 weeks ago

AWS Solutions Architect 3 month long - Remote - USA

ICERTIS - CLM (Contract Lifecycle Management) Solution Architect

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.