Technical Account Manager

Vector Talent Solutions; Gastonia (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Vector Talent Solutions is seeking a Technology Services Account Manager for an onsite role in Gastonia, NC. This position focuses on driving revenue growth in the SMB market by managing existing clients and developing new business opportunities. The ideal candidate will have 2–3+ years of outside sales experience, strong relationship-building skills, and a proven ability to build pipeline. Candidates must be local to the Gastonia/Charlotte area.

Qualifications

• 2–3+ years in B2B outside sales, account management, or client-facing sales.
• Experience selling into SMBs is required.
• Strong communication, relationship-building, and organization skills.

Responsibilities

• Manage and grow a portfolio of existing Managed IT clients.
• Conduct regular client check-ins and lead Quarterly Business Reviews.
• Identify and drive opportunities such as hardware refresh and network upgrades.

Skills

B2B outside sales

Account management

Client relationship building

Prospecting

Communication skills

Job description

Our Client is Hiring: : Technology Services Account Manager (Onsite | Gastonia, NC)

Compensation: base + commission

A growing Managed Services Provider (MSP) is looking for a Technology Services Account Manager to drive revenue growth across an existing client base while building new business throughout the Gastonia/Charlotte SMB market.

This is a true outside sales + account management role. You’ll inherit a small book of business, but success here is driven by prospecting, networking, and consistently building pipeline. We’re looking for someone already local to the area with strong market familiarity and connections.

What you’ll be doing

• Manage and grow a portfolio of existing Managed IT clients
• Own client relationships: service reviews, satisfaction, and expansion opportunities
• Conduct regular client check-ins and lead Quarterly Business Reviews (QBRs)
• Build 3-year technology roadmaps and budgets for clients
• Identify and drive opportunities (hardware refresh, network upgrades, cloud migrations, telephony, etc.)
• Generate and present quotes for renewals, projects, and upgrades
• Actively prospect and develop new business in the local SMB market
• Conduct cold outreach, networking, and in-person meetings to generate opportunities
• Maintain a consistent pipeline through disciplined sales activity
• Partner with internal engineering and sales teams to deliver solutions
• Ensure timely renewal of licenses, warranties, and support agreements
• Proactively address end-of-life equipment and modernization needs

Role breakdown

What we’re looking for

• 2–3+ years in B2B outside sales, account management, or client-facing sales
• True outside sales experience required (not inside sales)
• Experience selling into businesses (not consumers)
• Proven ability to prospect, handle rejection, and build pipeline from scratch
• Experience selling into SMB required
• MSP/IT services/technology sales experience preferred (not required)
• Strong communication, relationship-building, and organization skills
• Self-driven, resilient, and comfortable working independently
• Working knowledge of IT concepts is helpful (hardware, networking, O365, LAN/WAN)

Location: Onsite in Gastonia, NC (serving the Gastonia/Charlotte market)

Note: Candidates must already be local.

Interested (or know someone who is)? Message david Jeter , [e-mail] directly to learn more and discuss next steps.