Technical Account Manager

Insight Global; Appleton (WI); On-site; USD 90,000 - 140,000; Full time

Job summary

Insight Global seeks an experienced Paper & Pulp Technical Account Manager to bridge the gap between our chemistry offerings and customer needs. You will act as a technical advisor to key accounts, helping define operational challenges and ensuring solutions maximize value in customer operations.

This role requires collaboration with Sales, Portfolio, R&D and support teams to drive adoption and retention of chemistries at high-value accounts, showcasing communication, customer focus, innovation,

Responsibilities

• Bridge the gap between technical paper and pulp product offerings and customer needs.
• Act as a technical advisor to key customer accounts to define operational challenges.
• Ensure solutions deliver maximum value in improving customer operations.
• Collaborate with Sales, Portfolio, R&D and support to drive adoption and retention of chemistries at high-value accounts.

Job description

Customer is seeking an experienced high-level Paper & Pulp Technical Account Manager (TAM) to bridge the gap between the company’s technical paper and pulp product offerings and its customers’ needs; acting as a technical advisor to key customer accounts, ensuring that operational challenges are clearly defined and that the solutions implemented are achieving the full potential in improving the customer’s operations.

The TAM is responsible for leveraging deep paper mills operational knowledge, product knowledge, proactive problem-solving and relationship building to drive adoption and retention of chemistries at high-value accounts. TAM will work closely with Sales, Portfolio, Research and Development (R&D), and support functions to accomplish their goals. Demonstrate the company’s core competencies of communication, customer focus, innovation, integrity & ethics, lean & safety, and passion to succeed.

Customer's brands have been recognized as the technical leader for over one hundred years with unparalleled technology and service. No other company offers the performance value of our product offerings. Our laboratories continue a tradition of developing innovative technologies that are on the cutting edge of continuous improvement for the manufacturing industry. Customer's scientists are globally located in Research & Development (R&D) Centers of Excellence to better serve our customers’ needs. Their combined knowledge and application expertise contribute to the performance and value our customers have come to expect.