Tech Support & Training Specialist (Flexible Hours)

MaziCTools; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical & Dental coverage

Retirement benefits

Stock programs

Discounted Apple products

Tuition reimbursement

Job summary

Apple US store is seeking a Technical Specialist to welcome customers, assess their needs, and deliver quick, friendly solutions across iPod, iPhone, and iPad.

You will rotate through technical areas, provide on-the-spot diagnoses, refer to teammates when necessary, and offer personal training to help customers start photo, video, and music projects.

You’ll contribute to a collaborative team and uphold Apple’s commitment to inclusion, diversity, and outstanding customer care.

Qualifications

• Assess customers’ support needs and provide solutions or refer to teammates.
• Rotate through technical specialties as products evolve.
• Deliver personal training to new customers on getting started with Apple devices.
• Uphold Apple values of inclusion and diversity.

Responsibilities

• Assist customers with diagnosis and solutions on the spot.
• Refer customers to specialists when needed.
• Provide personal training for photo, video, and music projects.
• Maintain strong relationships to support store success.

Skills

Customer needs assessment

Troubleshooting

Product knowledge

Flexibility to rotate specialties

Adaptability to change

Inclusive environment & curiosity

Time management

Calm under pressure

Job description

Apple US store is seeking a Technical Specialist to welcome customers, assess their needs, and deliver quick, friendly solutions across iPod, iPhone, and iPad.

You will rotate through technical areas, provide on-the-spot diagnoses, refer to teammates when necessary, and offer personal training to help customers start photo, video, and music projects.

You’ll contribute to a collaborative team and uphold Apple’s commitment to inclusion, diversity, and outstanding customer care.