Remote job US-Technical Specialist Job ID- 938 Job ID- 3171

MaziCTools; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical & Dental coverage

Retirement benefits

Stock programs

Discounted Apple products

Tuition reimbursement

Job summary

Apple US store is seeking a Technical Specialist to welcome customers, assess their needs, and deliver quick, friendly solutions across iPod, iPhone, and iPad.

You will rotate through technical areas, provide on-the-spot diagnoses, refer to teammates when necessary, and offer personal training to help customers start photo, video, and music projects.

You’ll contribute to a collaborative team and uphold Apple’s commitment to inclusion, diversity, and outstanding customer care.

Qualifications

• Assess customers’ support needs and provide solutions or refer to teammates.
• Rotate through technical specialties as products evolve.
• Deliver personal training to new customers on getting started with Apple devices.
• Uphold Apple values of inclusion and diversity.

Responsibilities

• Assist customers with diagnosis and solutions on the spot.
• Refer customers to specialists when needed.
• Provide personal training for photo, video, and music projects.
• Maintain strong relationships to support store success.

Skills

Customer needs assessment

Troubleshooting

Product knowledge

Flexibility to rotate specialties

Adaptability to change

Inclusive environment & curiosity

Time management

Calm under pressure

Job description

US-Technical Specialist

Industry: Private

Employment Type: Full Time

Work Hours: 8 Hours

Locations: USA

Full Job Description

As a Technical Specialist, you help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. At other times, you refer customers to support team members who get them up and running again. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. The entire store team benefits from your commitment to providing the best care for customers. By helping Apple maintain strong relationships with customers, you are instrumental to our success.

Preferred Qualifications

• Ability to assess customers’ support needs when they arrive, then provide solutions or refer them to other team members
• Flexibility to regularly rotate through different technical specialties and skill sets
• Ability to thrive on change as products evolve
• Contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.
• You have excellent time management skills and can make decisions quickly.
• You maintain composure and customer focus while troubleshooting and solving issues.
• You reassure customers when delivering product diagnoses and potential solutions.
• You’ll need to be flexible with your schedule. Your work hours will be based on business needs.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan.

• Comprehensive medical and dental coverage
• Retirement benefits
• A range of discounted products and free services
• Reimbursement for certain educational expenses — including tuition, for formal education related to advancing your career at Apple

Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.