Empathetic IT Support Specialist (End-User Tech)

Tyndale House Publishers

Carol Stream (IL)

On-site

USD 47,000 - 55,000

Full time

4 days ago

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Job summary

Tyndale House Publishers is seeking a Technology Support Specialist to deliver dependable and secure tech support across office, remote, and warehouse environments. You will own requests from initial contact to resolution and contribute to proactive, documented processes.

The role emphasizes troubleshooting hardware/software, onboarding/offboarding, and maintaining secure, ready-to-use technology for staff. A strong emphasis on clear communication and continuous improvement is expected.

Qualifications

Two to three years of hands-on help desk or desktop support experience.
Bachelor's degree in computer science, information technology, or related field preferred.
Strong Windows troubleshooting and endpoint-support skills; some macOS.
Familiarity with Jira Service Management, ServiceNow, or Confluence; ITIL practices.

Responsibilities

Provide responsive, empathetic technology support for on-site, remote, and warehouse users.
Configure, deploy, maintain laptops, mobile devices, and approved software; manage access.
Develop knowledge articles and SOPs to improve self-service and consistency.
Manage IT assets from receipt to retirement with accurate records.
Protect the environment by following secure support practices and flagging security concerns.