IT Help Desk Agent

Express Employment Professionals - Cincinnati East; Knoxville (TN); On-site; USD 25,000 - 30,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking an IT Help Desk Specialist in Knoxville, TN. This entry‑level IT role emphasizes customer service and problem solving, serving as the first point of contact for users and supporting daily technology issues.

You will handle calls, chats, emails and tickets, troubleshoot hardware and software problems, document resolutions, and escalate complex issues when needed.

Qualifications

• Strong customer service and communication skills.
• Comfortable multitasking across calls, chats, and support tickets.
• Basic computer knowledge and troubleshooting ability.
• Positive attitude with a passion for helping people.
• Previous retail, hospitality, banking, call center, or customer-facing experience is a plus.

Responsibilities

• Serve as the first point of contact for users needing technical assistance
• Answer incoming calls, chats, emails, and support tickets
• Troubleshoot hardware, software, password, and connectivity issues
• Document resolutions and escalate complex issues when needed
• Deliver outstanding customer service while resolving technical problems

Skills

Customer service

Communication

Multitasking

Troubleshooting

Job description

IT Help Desk Specialist - Knoxville, TN

Do you enjoy helping people solve problems? Whether you've worked as a Retail Associate, Customer Service Representative, Bank Teller, Hospitality Professional, or Call Center Agent, your communication and problem-solving skills could be the perfect fit for this opportunity!

We're hiring IT Help Desk Specialists for a growing company in Knoxville, TN. If you're tech-savvy, enjoy troubleshooting, and take pride in helping others, this is your chance to start or grow a career in IT.

Location: Knoxville, TN
Pay Rate: $20.00/hr

What You'll Do:

• Serve as the first point of contact for users needing technical assistance
• Answer incoming calls, chats, emails, and support tickets
• Troubleshoot hardware, software, password, and connectivity issues
• Document resolutions and **escalate** complex issues when needed
• Deliver outstanding customer service while resolving technical problems

Why You'll Love It:

• Break into the IT field with a company that values customer service experience
• Gain hands-on experience supporting real users and technology
• Work in a fast-paced environment where every day is different
• Competitive pay and growth opportunities within the technology field

What We're Looking For:

• Strong customer service and communication skills
• Comfortable multitasking across calls, chats, and support tickets
• Basic computer knowledge and troubleshooting ability
• Positive attitude with a passion for helping people
• Previous retail, hospitality, banking, call center, or customer-facing experience is a plus

Ready to Get Started?

Call us today at 865-293-4764
Send your resume to [e-mail]

Turn your customer service experience into a rewarding IT career with Express Employment Professionals!

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