Tech Support Specialist: Rapid Software Helpdesk

LeadVenture®; United States; On-site; USD 38,000 - 66,000; Full time

Job summary

LeadVenture seeks a Technical Support Specialist to deliver expert technical assistance for customer software, including email and website support. You will handle tickets via phone, email, and chat, and maintain logs and documentation.

The role requires strong HTML/CSS/JS knowledge, 3+ years in a help desk environment, and the ability to communicate clearly with non-technical users. On-site work with a fast-paced tech team.

Qualifications

• Associate's degree in computer science or related field required.

Responsibilities

• Provide technical support for customer software applications, including proprietary software, email and website support.

Skills

Customer service

Technical problem solving

Written communication

Verbal communication

Interdepartmental collaboration

Clarifying questions

Attention to detail

Education

Associate's degree in computer science or related field

Tools

HTML

CSS/LESS/SASS

JavaScript

jQuery

Bootstrap

Job description

LeadVenture seeks a Technical Support Specialist to deliver expert technical assistance for customer software, including email and website support. You will handle tickets via phone, email, and chat, and maintain logs and documentation.

The role requires strong HTML/CSS/JS knowledge, 3+ years in a help desk environment, and the ability to communicate clearly with non-technical users. On-site work with a fast-paced tech team.