Technical Support Specialist: Helpdesk & Solutions

LeadVenture®; Lake Oswego (OR); Presencial; USD 45.000 - 65.000; Jornada completa

Descripción de la vacante

LeadVenture is seeking a Technical Support Specialist to assist customers with software and website support via ticketing, phone, email and chat. You will troubleshoot issues, document resolutions, and maintain a knowledge base to improve service quality.

The role requires an associate's degree in computer science or related field and 3+ years in fast-paced tech support, with strong communication and web tech skills including HTML/CSS/JS. On-site work in Oregon is typical.

Formación

• Associate's degree in computer science or related field.
• Minimum of 3 years computer and software service experience in a fast-paced business environment.
• Minimum of 2-3 years supporting customer applications via phone in a technical help desk environment.
• Working knowledge of HTML, CSS/LESS or SASS, JavaScript, jQuery; layout design, cross-browser compatibility, accessibility.
• Working knowledge of website design, mobile-first and responsive web design; CSS frameworks such as Bootstrap and flexbox.
• Basic understanding of Windows folder and registry structure.
• Basic understanding of DNS records and domain names.
• Intermediate in Microsoft Office suite (Outlook, Word, Excel, CRM, etc.).
• Demonstrated ability to work inter-departmentally to accomplish objectives.

Responsabilidades

• Provide technical support for customer software applications, including proprietary software, email and website support.
• Sign into the email, phone, and chat queues and take calls or emails as assigned and respond to customer requests in a timely and accurate manner.
• Initiate, update, track and close tickets through work order system.
• Complete and maintain all required paperwork, records, documents and tech support logs according to established procedures.
• Recognize, document and alert the supervisor of trends in customer calls and issues.
• Escalate complex issues to appropriate staff.
• Recommend process improvements.
• Perform additional responsibilities as assigned.

Educación

Associate's degree in computer science or related field

Herramientas

HTML/CSS/LESS/SASS

JavaScript / jQuery

Bootstrap and flexbox

Microsoft Office Suite (Outlook, Word, Excel, CRM)

DNS and domain basics

Windows folder & registry basics

Descripción del empleo

LeadVenture is seeking a Technical Support Specialist to assist customers with software and website support via ticketing, phone, email and chat. You will troubleshoot issues, document resolutions, and maintain a knowledge base to improve service quality.

The role requires an associate's degree in computer science or related field and 3+ years in fast-paced tech support, with strong communication and web tech skills including HTML/CSS/JS. On-site work in Oregon is typical.