Tech Support Specialist: POS & Network Systems Expert

Hyrhub; Dallas (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Hyrhub is seeking a Technical Customer Support Specialist to provide expert assistance to end users across software, hardware, network and systems, install and configure new setups, and deliver training for staff and customers.

The role requires strong troubleshooting, clear communication, and the ability to work independently within a global team. The position is based in Dallas, TX, with a focus on supporting POS and restaurant technology ecosystems.

Qualifications

• College degree in information technology or a related field
• 2+ years of experience in technical customer support role
• Experience supporting and installing on premise and SAAS POS systems and restaurant technology
• Knowledge of electronics and basic network concepts including routers and access points
• Windows desktop and server OS proficiency
• Experience in Family Entertainment Centers, Amusement, or Theme parks is a plus

Responsibilities

• Field incoming support requests via phone, email, or ticketing system and meet service level goals
• Troubleshoot and diagnose issues across software, hardware, network and systems
• Install and upgrade software, configure hardware/network, and implement backups
• Test fixes to confirm resolutions and document recurring issues
• Create documentation of common requests and suggest improvements
• Additional tasks as assigned by management

Skills

Troubleshooting

Communication

Independence

Multitasking

Education

College degree in information technology

Tools

On-premise SAAS POS

Restaurant technology systems

Data reporting & analysis

Self Service Kiosks

Digital Signage

RFID lock systems

Job description

Hyrhub is seeking a Technical Customer Support Specialist to provide expert assistance to end users across software, hardware, network and systems, install and configure new setups, and deliver training for staff and customers.

The role requires strong troubleshooting, clear communication, and the ability to work independently within a global team. The position is based in Dallas, TX, with a focus on supporting POS and restaurant technology ecosystems.