Technical Support Expert I - Hardware & POS Connectivity

SpotOn; United States; On-site; USD 13,000 - 16,000; Full time

Benefits offered by this job

Private health insurance

Dental insurance

TotalPass membership

Career growth opportunities

20-day Christmas bonus (Aguinaldo)

Job summary

SpotOn is seeking a Technical Support Expert I to deliver expert support for payment devices, printers, and related hardware. You will combine deep technical knowledge with strong customer service to resolve hardware issues and ensure service excellence.

You will troubleshoot devices, configure connectivity, and guide clients through updates while maintaining clear communication and SLA adherence in a fast-paced environment.

Qualifications

• 1 year of professional experience in customer success or related roles.
• Experience in fintech or SaaS environments preferred.

Responsibilities

• Provide expert support for payment devices, printers, and related hardware.
• Troubleshoot and resolve hardware and connectivity issues for POS environments.
• Configure devices with USB, Bluetooth, or Wi-Fi and guide firmware updates.

Skills

Hardware troubleshooting

Customer-focused communication

CRM experience

Multitasking

Team collaboration

English fluency

Spanish proficiency

Education

High school diploma or GED

Associate degree in IT/Networking/Hardware

Tools

Salesforce

TeamViewer

LogMeIn

Job description

SpotOn is seeking a Technical Support Expert I to deliver expert support for payment devices, printers, and related hardware. You will combine deep technical knowledge with strong customer service to resolve hardware issues and ensure service excellence.

You will troubleshoot devices, configure connectivity, and guide clients through updates while maintaining clear communication and SLA adherence in a fast-paced environment.