Tech Support Specialist — Help Teams Thrive with IT

Kayser Ford Lincoln; Madison (WI); On-site; USD 48,000 - 64,000; Full time

Job summary

Kayser Automotive Group in Wisconsin is seeking a Technology Support Specialist to be the frontline IT resource for all employees across our dealerships and corporate offices.

You'll handle end-user support, onboarding, account administration, device management, and basic communications systems, with a focus on friendly, proactive service and clear communication to non-technical coworkers.

Responsibilities

• Serve as the first point of contact for employee technology questions and support requests.
• Troubleshoot Windows PCs, laptops, monitors, peripherals, and common software issues.
• Assist employees with Microsoft Office and Microsoft 365 applications.
• Resolve issues in person, over the phone, and through remote support.
• Prepare computers and equipment for new employees.
• Create and configure user accounts and email access.
• Set up phones, printers, and required applications.
• Disable accounts and recover equipment for departing employees.
• Ensure onboarding and offboarding checklists are completed accurately.
• Password resets and Microsoft 365 account management.
• Multi-factor authentication assistance and user permissions management.
• Basic Active Directory/Azure AD administration (if applicable).
• Deploy and image new computers; maintain inventory; coordinate repairs and warranty service.
• Replace aging hardware as needed; manage monitors, docks, keyboards, scanners, and accessories.
• Configure desk phones and extensions; assist with mobile devices; troubleshoot phone issues.
• Coordinate with phone system vendors; maintain IT asset inventory; document solutions.
• Keep technology storage areas organized; assist with software licensing and renewals; suggest improvements.

Job description

Kayser Automotive Group in Wisconsin is seeking a Technology Support Specialist to be the frontline IT resource for all employees across our dealerships and corporate offices.

You'll handle end-user support, onboarding, account administration, device management, and basic communications systems, with a focus on friendly, proactive service and clear communication to non-technical coworkers.