Tech Support Specialist — Help People Thrive

Kayser Automotive Group; Madison (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Kayser Automotive Group is seeking a Technology Support Specialist to serve as the primary IT resource for employees across our Wisconsin locations. You will troubleshoot Windows PCs, manage Microsoft 365 access, and assist with onboarding and device setups to keep the team productive.

We value problem-solving, clear communication, and a service mindset. Occasional travel between dealership locations is expected as we support both corporate offices and retail sites.

Qualifications

• Experience supporting Windows PCs, laptops, and common software.
• Familiarity with Microsoft 365 applications and email access.
• Strong communication and problem-solving skills; customer-service mindset.
• Willingness to travel between dealership locations occasionally.

Responsibilities

• Serve as the first point of contact for employee technology questions and support requests.
• Troubleshoot Windows devices, peripherals, and standard software issues.
• Assist employees with Microsoft 365 apps and account access.
• Handle onboarding and offboarding tasks for new and departing staff.
• Manage user accounts, permissions, and basic AD/Azure AD tasks.
• Deploy and image new computers; maintain hardware inventory.
• Configure phones, mobile devices, and communication systems.
• Document solutions and assist with IT process improvements.
• Collaborate with IT team and coordinate with vendors when needed.

Skills

Windows

Microsoft 365

Help desk software

Tools

Microsoft 365 Admin

AD/Azure AD (basic)

Job description

Kayser Automotive Group is seeking a Technology Support Specialist to serve as the primary IT resource for employees across our Wisconsin locations. You will troubleshoot Windows PCs, manage Microsoft 365 access, and assist with onboarding and device setups to keep the team productive.

We value problem-solving, clear communication, and a service mindset. Occasional travel between dealership locations is expected as we support both corporate offices and retail sites.