End-User IT Support & Onboarding Specialist

Kayser Ford; Madison (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

Kayser Automotive Group is seeking a Technology Support Specialist to keep employees productive across our Wisconsin dealerships and corporate offices. You will be the first line of support for technical questions, help with hardware, software, accounts, and device setup, and you’ll partner with IT leadership on day-to-day operations.

We value a can-do attitude, clear communication, and a willingness to learn.

Qualifications

• Experience with Windows PCs and Microsoft 365 is helpful.
• Familiarity with printers, mobile devices, and help desk software is a plus.
• Willingness to learn and train in enterprise technology.

Responsibilities

• Serve as the first point of contact for employee technology questions and support requests.
• Troubleshoot Windows PCs, laptops, monitors, peripherals, and common software issues.
• Assist employees with Microsoft Office and Microsoft 365 applications.
• Resolve issues in person, over the phone, and through remote support.
• Prepare computers and equipment for new employees; manage onboarding/offboarding tasks.
• Handle password resets, account management, and basic AD/Azure AD administration.
• Deploy and image new computers; maintain inventory; coordinate repairs.
• Configure phones and collaboration systems; support travel between dealership locations.

Skills

Customer service

Problem solving

Communication

Calm under pressure

Attention to detail

Learning mindset

Organized

Plain-English explainability

Tools

Microsoft 365

Windows OS

Active Directory/Azure AD

IT help desk software

Remote support tools

Printers & mobile devices

Phone system management

Job description

Kayser Automotive Group is seeking a Technology Support Specialist to keep employees productive across our Wisconsin dealerships and corporate offices. You will be the first line of support for technical questions, help with hardware, software, accounts, and device setup, and you’ll partner with IT leadership on day-to-day operations.

We value a can-do attitude, clear communication, and a willingness to learn.