Tech Support Specialist — Help Desk & IT Ops (Benefits)

Valley View Public School Cusd 365 U; Romeoville (IL); On-site; USD 46,000 - 60,000; Full time

Benefits offered by this job

Medical/Vision/Dental coverage

FSA & Dependent Daycare accounts

Life, AD&D, LTD Insurance

IMRF

403B

Professional development

Job summary

Valley View Public School Cusd 365 U is seeking a Technology Support Specialist at the Administration Center. The role handles end-user requests via phone, visits, and help desk tickets, and uses problem-solving skills to resolve hardware and software issues.

The position requires a high school diploma (associates preferred) and 1–3 years of tech support experience, with strong customer service and communication skills. On-site work environment with comprehensive benefits may apply.

Qualifications

• Requires High School Diploma or equivalent. Associates Degree or 2 years technical training preferred.
• 1–3 years of business/technical experience preferred.
• Solid computer science skills and/or technical knowledge required.

Responsibilities

• Provide user support and assistance for technology equipment and software.
• Log end-user calls into Help Desk Tracking system and respond within guidelines.
• Document hardware and software inventory used on district premises.
• Collaborate with the Technology Department on outages and updates.
• Work independently or with others to complete tasks on time.

Skills

Customer service

Verbal communication

Written communication

Technical troubleshooting

Education

High School Diploma

Associates Degree

Tools

Depco Labs

AV systems

Elmo projectors

Online Attendance

Email archiving

Job description

Valley View Public School Cusd 365 U is seeking a Technology Support Specialist at the Administration Center. The role handles end-user requests via phone, visits, and help desk tickets, and uses problem-solving skills to resolve hardware and software issues.

The position requires a high school diploma (associates preferred) and 1–3 years of tech support experience, with strong customer service and communication skills. On-site work environment with comprehensive benefits may apply.