Technology Support Lead

JPMorgan Chase & Co.; Bear (DE); On-site; USD 110,000 - 160,000; Full time

Job summary

JPMorganChase in Corporate- Data Center Services seeks a Technology Support Lead to supervise production data centers and services, ensuring stability, availability, and performance for the firm.

You will lead teams, triage incidents, coordinate with stakeholders, and drive improvements while balancing day-to-day operations with strategic initiatives.

This leadership role requires strong incident management, customer engagement, and the ability to work across geographically distributed teams.

Qualifications

• 5+ years of experience troubleshooting, resolving, and maintaining information technology services.
• Experience leading technology support operations in a mission-critical, 24x7 data center environment.
• Demonstrated people management experience, including full-time employees and contract staff.
• Strong incident management and escalation leadership experience in high-availability environments.
• Ability to engage directly with customers and senior stakeholders.
• Ability to balance day to day operational management with participation in strategic and project based initiatives.

Responsibilities

• Assists in leading teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Executes policies and procedures that ensure operational stability and availability
• Monitors production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
• Escalates and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
• Leads incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Skills

Data center operations

Incident management

People leadership

Stakeholder communication

24x7 operations

Job description

Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.

As a Technology Support Lead at JPMorganChase in Corporate- Data Center Services, you will be in a leadership role the helps to ensure the operational stability, availability, and performance of the Firm's production data centers and its services. In this role you will use your critical thinking skills while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

• Assists in leading teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Executes policies and procedures that ensure operational stability and availability
• Monitors production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
• Escalates and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
• Leads incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Proven experience leading technology support operations in a mission-critical, 24x7 data center environment
• Demonstrated people management experience, including full-time employees and contract staff
• Strong incident management and escalation leadership experience in high-availability environments
• Ability to engage directly with customers and senior stakeholders
• Ability to balance day to day operational management with participation in strategic and project based initiatives

Preferred qualifications, capabilities, and skills

• Experience supporting data center exit, consolidation, or transformation initiatives
• Strong understanding of IT infrastructure operations, including hands-and-feet support, logistics, and site services
• Previous experience managing teams in multiple geographical locations
• Working knowledge in one or more general purpose programming language and / or automation scripting