IT Desktop Support: Office & Warehouse Tech

WineDirect, Inc.; American Canyon (CA); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

401(k) match

Paid sick leave

Paid family leave

Vacation days

Job summary

WineDirect Fulfillment in American Canyon, CA is seeking a Desktop Support Specialist to keep our office and warehouse technology running smoothly. You will resolve hardware, software, and network issues, support Windows 10/11, Microsoft 365, Outlook, and Teams, and manage user accounts and security.

The role includes onboarding/offboarding IT assets, maintaining asset records, and assisting with warehouse technology like scanners and printers.

Qualifications

• Associate degree in Information Technology, Computer Science, or a related field preferred; equivalent professional experience will be considered.
• Minimum of 2 years of experience in desktop support, IT help desk, or a similar technical support role preferred.
• Experience supporting users in a warehouse, distribution, manufacturing, or logistics environment is a plus.
• Experience with Microsoft Windows, Microsoft 365, and basic network troubleshooting.
• Familiarity with IT ticketing systems, endpoint management tools, and remote support applications.Knowledge of Active Directory, Microsoft Entra ID, and basic Cyber Security practices. Experience with Microsoft Intune, Autopilot, PowerShell, Hyper-V and VMWare ESXi is a plus.

Responsibilities

• Provide first- and second-level technical support for hardware, software, network, and system-related issues.
• Diagnose, troubleshoot, and resolve problems involving desktops, laptops, printers, scanners, mobile devices, and peripherals.
• Respond to IT support requests through the ticketing system, email, phone, or in person.
• Install, configure, maintain, and upgrade computer hardware, operating systems, and business applications.
• Support Microsoft Windows, Microsoft 365, Outlook, Teams, and other company-approved software.
• Troubleshoot basic network connectivity, VPN, Wi‑Fi, and remote access issues.
• Escalate complex technical issues to appropriate IT personnel or external vendors.
• Provide technical support for warehouse operations, including handheld barcode scanners, label printers, shipping stations, and workstations.
• Troubleshoot hardware and connectivity issues affecting warehouse management systems (WMS) and related applications.
• Coordinate with Operations teams to minimize downtime and ensure continuity of warehouse activities.
• Assist with the setup and maintenance of technology used in shipping, receiving, inventory management, and production areas.
• Support technology needs during peak operational periods, including seasonal hiring and increased warehouse activity.
• Prepare, configure, and deploy computers, laptops, monitors, mobile devices, and other IT equipment for new employees.
• Coordinate IT onboarding and offboarding activities, including equipment setup, account access, and equipment recovery.
• Maintain accurate records of IT assets, equipment assignments, inventory, and software licenses.
• Perform routine hardware maintenance and coordinate repairs or replacements when necessary.
• Ensure proper disposal or recycling of outdated IT equipment in accordance with company policies.
• Create, modify, and deactivate employee accounts and system access based on approved requests.
• Assist with password resets, MFA, and access-related issues.
• Support Microsoft Entra ID / Active Directory and other user administration tools, as applicable.
• Follow established cybersecurity policies and procedures to protect company information and systems.
• Report suspected security incidents, phishing attempts, and unauthorized access concerns to the appropriate IT personnel.
• Assist with software updates, security patches, and endpoint protection activities.
• Maintain accurate documentation of technical issues, troubleshooting steps, and resolutions.
• Develop and update IT procedures, knowledge base articles, and user guides.
• Identify recurring technical issues and recommend solutions to improve efficiency.Assist with IT projects, system upgrades, equipment deployments, and process improvements.
• Collaborate with other departments to ensure technology solutions support business needs.

Skills

Desktop support

IT help desk

Windows support

Microsoft 365

Active Directory

IT ticketing system

VPN / networking basics

Communication skills

Education

Associate degree or equivalent

Tools

Microsoft Intune

Autopilot

PowerShell

Hyper-V

VMware ESXi

Active Directory

Job description

WineDirect Fulfillment in American Canyon, CA is seeking a Desktop Support Specialist to keep our office and warehouse technology running smoothly. You will resolve hardware, software, and network issues, support Windows 10/11, Microsoft 365, Outlook, and Teams, and manage user accounts and security.

The role includes onboarding/offboarding IT assets, maintaining asset records, and assisting with warehouse technology like scanners and printers.