Desktop Support Tech - Windows & Warehouse Ops

WineDirect; American Canyon (CA); On-site; USD 63,000 - 77,000; Full time

Job summary

WineDirect Fulfillment is seeking a Desktop Support Specialist to provide expert technical assistance across our office and warehouse operations in American Canyon, CA. The role focuses on maintaining computer systems, software, and devices while delivering proactive, customer‑oriented support.

You will handle hardware and software troubleshooting, support Windows/Microsoft 365, assist with onboarding/offboarding, and collaborate with Operations to minimize downtime.

Qualifications

• Associate's degree in Information Technology, Computer Science, or a related field preferred; equivalent professional experience will be considered.
• Minimum of 2 years of experience in desktop support, IT help desk, or a similar technical support role preferred.
• Experience supporting users in a warehouse, distribution, manufacturing, or logistics environment is a plus.
• Experience with Microsoft Windows, Microsoft 365, and basic network troubleshooting.
• Familiarity with IT ticketing systems, endpoint management tools, and remote support applications.
• Knowledge of Active Directory, Microsoft Entra ID, and basic Cyber Security practices.
• Experience with Microsoft Intune, Autopilot, PowerShell, Hyper‑V and VMWare ESXi is a plus.

Responsibilities

• Provide first- and second-level technical support to employees experiencing hardware, software, network, and system-related issues.
• Diagnose, troubleshoot, and resolve technical problems involving desktops, laptops, printers, scanners, mobile devices, and peripherals.
• Respond to IT support requests through the company's ticketing system, email, phone, or in person.
• Install, configure, maintain, and upgrade computer hardware, operating systems, and business applications.
• Support Microsoft Windows, Microsoft 365, Outlook, Teams, and other company-approved software.
• Troubleshoot basic network connectivity, VPN, Wi‑Fi, and remote access issues.
• Escalate complex technical issues to appropriate IT personnel or external vendors.
• Provide technical support for warehouse operations, including handheld barcode scanners, label printers, shipping stations, and workstations.
• Troubleshoot hardware and connectivity issues affecting warehouse management systems (WMS) and related applications.
• Coordinate with Operations teams to minimize downtime and ensure continuity of warehouse activities.
• Assist with the setup and maintenance of technology used in shipping, receiving, inventory management, and production areas.
• Support technology needs during peak operational periods, including seasonal hiring and increased warehouse activity.
• Maintain accurate documentation of technical issues, troubleshooting steps, and resolutions.
• Develop and update IT procedures, knowledge base articles, and user guides.
• Identify recurring technical issues and recommend solutions to improve efficiency.
• Assist with IT projects, system upgrades, equipment deployments, and process improvements.
• Collaborate with other departments to ensure technology solutions support business needs.

Skills

Desktop support

Troubleshooting

Windows 365

Microsoft 365

Education

Associate's degree

Tools

Intune

Autopilot

PowerShell

Hyper-V

VMware ESXi

Job description

WineDirect Fulfillment is seeking a Desktop Support Specialist to provide expert technical assistance across our office and warehouse operations in American Canyon, CA. The role focuses on maintaining computer systems, software, and devices while delivering proactive, customer‑oriented support.

You will handle hardware and software troubleshooting, support Windows/Microsoft 365, assist with onboarding/offboarding, and collaborate with Operations to minimize downtime.