Tech Support Specialist: Desk-side & Video Conferencing

Haynes and Boone, LLP; Orange (CA); On-site; USD 75,000 - 81,000; Full time

Job summary

Haynes and Boone, LLP in Orange County is seeking a Technical Support Specialist to provide desk-side hardware and software support, video conference assistance, and basic network help for attorneys and staff. The role supports iPhone/iPad and Android devices and requires collaboration with IT Engineers.

Three+ years in an IT HelpDesk or support role is preferred; Law firm experience is a plus. A high school diploma is required, with A+ certification and college coursework preferred.

Qualifications

• Requires knowledge of Microsoft Office Suite and Windows OS.
• Strong customer service and communication skills required.
• Experience in IT HelpDesk or front-line support preferred.

Responsibilities

• Provide hardware and software desk-side support and video conference setup.
• Triage and resolve Tier 2 issues for desktop/laptop hardware, OS and firm applications.
• Assist Engineers with onsite troubleshooting and maintain/update incident tickets.

Skills

Microsoft Office

Windows OS

Customer service

Verbal communication

Teamwork

Education

High school diploma

A+ certification

Tools

HP LaserJet printers

Ricoh copiers/printers

Job description

Haynes and Boone, LLP in Orange County is seeking a Technical Support Specialist to provide desk-side hardware and software support, video conference assistance, and basic network help for attorneys and staff. The role supports iPhone/iPad and Android devices and requires collaboration with IT Engineers.

Three+ years in an IT HelpDesk or support role is preferred; Law firm experience is a plus. A high school diploma is required, with A+ certification and college coursework preferred.