IT Support Specialist (Law Firm) – Desk-side & Video Conf

Haynes and Boone, LLP; Florida; On-site; USD 75,000 - 81,000; Full time

Job summary

Haynes and Boone, LLP is seeking a Technical Support Specialist to join our UX-driven IT team in providing world-class desk-side hardware and software support for attorneys and staff. You will manage video conference setup and basic network tasks, while assisting engineers on-site.

A strong focus on user experience and timely issue resolution is essential. The role requires 3+ years in an IT HelpDesk or desk-side support, proficiency with MS Office and Windows, and experience with printers and

Qualifications

• Must have working knowledge of Microsoft Office Suite.

Responsibilities

• Provide desk-side hardware and software support for attorneys and staff.
• Support video conferences and conference room setups.
• Troubleshoot desktop/laptop hardware, OS, and applications.
• Tier 2 level support for firm applications (MS Office, Zoom, browsers, DMS).
• Assist with on-site hardware issues and inventory.
• Create/update HelpDesk tickets and document resolutions.
• Provide after-hours on-call IT support when needed.

Skills

Customer service

Written & verbal communication

Team player

Initiative

Education

High school diploma

A+ certification preferred

Tools

Microsoft Office Suite

Windows OS

HP printers

Ricoh printers

VPN/Remote desktop

Job description

Haynes and Boone, LLP is seeking a Technical Support Specialist to join our UX-driven IT team in providing world-class desk-side hardware and software support for attorneys and staff. You will manage video conference setup and basic network tasks, while assisting engineers on-site.

A strong focus on user experience and timely issue resolution is essential. The role requires 3+ years in an IT HelpDesk or desk-side support, proficiency with MS Office and Windows, and experience with printers and