IT Helpdesk Specialist - Desk-Side & Video Conf Support

Haynes and Boone, LLP; California; On-site; USD 75,000 - 81,000; Full time

Job summary

Haynes and Boone, LLP is seeking a Technical Support Specialist to join our UX-focused team in California. This non-exempt role provides desk-side hardware and software support, video conference setup, and basic network assistance to attorneys and staff, including support for wireless and handheld devices.

The position requires 3+ years in IT HelpDesk or Level 2 desk-side support, familiarity with Windows OS and Office, and a commitment to excellent customer service.

Qualifications

• Three or more years in an IT HelpDesk or support environment.
• Three or more years of Level 2 desk-side support experience.
• Experience with handheld devices, iPhone/iPad and Android.
• Law firm experience preferred.

Responsibilities

• Provide desk-side hardware and software support, including handheld devices.
• Support video conferences: setup, maintenance, room prep, call initiation, user assistance.
• Troubleshoot desktop/laptop hardware, OS, and applications at Tier 2 level.
• Assist Engineers with onsite issue resolution and documentation after incidents.
• Manage hardware inventory and pass along tickets via HelpDesk system.

Skills

Customer service

Communication skills

Teamwork

Initiative

Problem solving

Education

High school diploma

A+ certification

Some college

Job description

Haynes and Boone, LLP is seeking a Technical Support Specialist to join our UX-focused team in California. This non-exempt role provides desk-side hardware and software support, video conference setup, and basic network assistance to attorneys and staff, including support for wireless and handheld devices.

The position requires 3+ years in IT HelpDesk or Level 2 desk-side support, familiarity with Windows OS and Office, and a commitment to excellent customer service.