Tech Support Specialist — Customer Service

Sales Data; Hutchinson (KS); On-site; USD 25,000 - 28,000; Full time

Job summary

MAPS in Hutchinson, KS is seeking a Customer Service Technician to be the first contact for customers, technicians, and internal teams. This full-time role offers problem-solving opportunities, exposure to new technology, and a chance to make a tangible difference daily in a fast-paced, supportive environment.

Responsibilities include diagnosing technical issues via calls, documenting installations and support interactions, managing loaner equipment, and processing customer requests.

Qualifications

• High School Diploma or GED Equivalent.
• QSR and/or technical computer training is a plus, but not necessary.
• No felony convictions for 5 years prior to application.

Responsibilities

• Handle inbound and outbound calls with customers and field technicians to diagnose technical issues and deliver timely support solutions.
• Record and maintain detailed documentation for point‑of‑sale system installations, customer troubleshooting interactions, and incoming purchase requests.
• Coordinate the return and tracking of loaner equipment.
• Create and manage customer supply order tickets.
• Maintain up–to–date customer and store records.
• Support additional tasks and projects as assigned by management.

Skills

Attention to detail

Data entry

Verbal communication

Written communication

Interpersonal skills

Teamwork

Education

High School Diploma or GED

Tools

Windows

Microsoft Office

Job description

MAPS in Hutchinson, KS is seeking a Customer Service Technician to be the first contact for customers, technicians, and internal teams. This full-time role offers problem-solving opportunities, exposure to new technology, and a chance to make a tangible difference daily in a fast-paced, supportive environment.

Responsibilities include diagnosing technical issues via calls, documenting installations and support interactions, managing loaner equipment, and processing customer requests.