Midnight Tech Support Specialist

Sales Data

Hutchinson (KS)

On-site

USD 25,000 - 28,000

Full time

14 days+

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Job summary

MAPS in Hutchinson, KS is seeking a Customer Service Technician for a full-time, third shift (midnight–8:00 am) role. You will be the first point of contact, supporting customers, field technicians, and internal teams by resolving issues and documenting interactions.

The position requires a high school diploma or GED, data-entry proficiency, and strong communication skills. You’ll work in a fast-paced office with occasional weekends and the potential to grow your technical troubleshooting

Qualifications

High School Diploma or GED required.
QSR and/or technical training is a plus.
No felony convictions within 5 years.

Responsibilities

Handle inbound and outbound calls with customers and field technicians to diagnose technical issues and deliver timely support solutions.
Record and maintain detailed documentation for point of sale system installations, customer troubleshooting interactions, and incoming purchase requests.
Coordinating the return and tracking of loaner equipment
Creating and managing customer supply order tickets
Maintaining up-to-date customer and store records
Supporting additional tasks and projects as assigned by management