Tech Support Engineering Manager - AI DevTools Lead

Cursor; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Cursor is seeking a Technical Support Engineering Manager to lead their support team. This role involves mentoring engineers, solving complex technical issues, and optimizing internal processes. The ideal candidate has a background in technical support and strong leadership skills within a fast-paced startup environment.

You will partner with engineering and product teams to ensure exceptional support for Cursor users, advocate for customer needs, and drive operational improvements through automation and streamlined workflows.

Qualifications

• Prior experience in a technical support role, preferably in SaaS.
• Proven leadership skills in managing technical support teams.
• Strong understanding of software development workflows.

Responsibilities

• Lead and mentor a team of Technical Support Engineers.
• Resolve complex customer issues in collaboration with engineering.
• Set team goals and monitor metrics for high-quality support.

Skills

Technical support experience

Leadership skills

Problem-solving skills

Communication skills

SaaS knowledge

Tools

IDEs

AI-powered developer tools

Job description

Cursor is seeking a Technical Support Engineering Manager to lead their support team. This role involves mentoring engineers, solving complex technical issues, and optimizing internal processes. The ideal candidate has a background in technical support and strong leadership skills within a fast-paced startup environment.

You will partner with engineering and product teams to ensure exceptional support for Cursor users, advocate for customer needs, and drive operational improvements through automation and streamlined workflows.