Support Operations Systems Lead - Scale & Automate

Cursor; United States; On-site; USD 80,000 - 110,000; Full time

Job summary

Cursor is seeking a hands-on Support Operations Systems Lead to oversee systems and workflows for User Operations. This role demands technical expertise to manage support systems, optimize ticketing workflows, triage operational issues, and ensure effective communication across teams.

The ideal candidate will blend operational management with technical insights, driving continuous improvements and collaborating closely with engineering and support leaders.

Qualifications

• Experience in support operations or systems operations.
• Technical enough to investigate system issues and configurations.
• Ability to manage urgency and prioritize effectively.

Responsibilities

• Manage day-to-day operations for core support systems.
• Triage urgent operational issues as they arise.
• Drive smaller technical and operational programs end-to-end.

Skills

Support operations experience

Technical program management

Triage and prioritization

Systems operations

Tools

Ticketing platforms

Slack workflows

Job description

Cursor is seeking a hands-on Support Operations Systems Lead to oversee systems and workflows for User Operations. This role demands technical expertise to manage support systems, optimize ticketing workflows, triage operational issues, and ensure effective communication across teams.

The ideal candidate will blend operational management with technical insights, driving continuous improvements and collaborating closely with engineering and support leaders.