Tech Support Engineer - Windows & Office Specialist

Talemexa Pvt Ltd; Phoenix (AZ); On-site; USD 48,000 - 62,000; Full time

Job summary

Talemexa Pvt. Ltd. is seeking a Technical Support Specialist to provide technical assistance to employees and customers.

The candidate will troubleshoot hardware, software, network, and application-related issues while ensuring timely resolution and effective communication. The ideal candidate should have strong technical knowledge and customer service skills. Windows and Microsoft 365 expertise with familiarity in ServiceNow or Jira and remote desktop tools is highly valued.

Qualifications

• Bachelor's degree in IT, Computer Science, or a related field; equivalent technical education acceptable.
• 1–3 years of experience in technical support or IT helpdesk.
• Knowledge of Windows operating systems and Microsoft 365.
• Understanding of basic networking concepts such as TCP/IP, DNS, and DHCP.
• Experience with ticketing systems such as ServiceNow or Jira.
• Basic knowledge of hardware and software troubleshooting.
• Familiarity with remote desktop support tools.
• CompTIA A+ certification preferred.
• Excellent communication and customer service skills.

Responsibilities

• Provide technical support through phone, email, and ticketing systems.
• Troubleshoot hardware, software, and network issues.
• Assist users with system installation and configuration.
• Diagnose and resolve operating system-related problems.
• Support Windows and Microsoft Office applications.
• Manage and update service desk tickets.
• Escalate complex technical issues to relevant teams.
• Assist with user account creation and password resets.
• Maintain technical documentation and troubleshooting guides.
• Ensure timely resolution of reported technical incidents.
• Provide remote technical assistance when required.

Skills

Windows OS

Microsoft 365

Networking basics

Remote desktop

Customer service

Communication

Education

Bachelor's degree in IT or CS

CompTIA A+ certification

Tools

ServiceNow

Jira

Remote desktop tools

Job description

Talemexa Pvt. Ltd. is seeking a Technical Support Specialist to provide technical assistance to employees and customers.

The candidate will troubleshoot hardware, software, network, and application-related issues while ensuring timely resolution and effective communication. The ideal candidate should have strong technical knowledge and customer service skills. Windows and Microsoft 365 expertise with familiarity in ServiceNow or Jira and remote desktop tools is highly valued.