Tech Support Engineer - AI Startup (NYC, Hybrid)

Regal; New York (NY); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health benefits

Flexible PTO

401k Plan

Parental leave

Office snacks & beverages

Laptop provided

Job summary

Regal, based in New York City, is hiring for a Technical Support role to help customers adopt our AI Agent Platform. You will handle inquiries across end-users, admins, and developers, troubleshoot integrations, and work with Product and Engineering to identify trends and improve the customer experience.

This entry-level role is ideal for recent graduates or early-career professionals seeking hands-on exposure to real customer challenges in an AI startup environment with a hybrid in-office

Qualifications

• 0-1 year(s) of experience in a technical support role/internship or a recent graduate with technical degree.
• Two or more of the following areas: SQL, SaaS, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, or Basic Programming (HTML etc.).
• Experience identifying collaboration and escalation resources in a fast-paced environment.

Responsibilities

• Respond rapidly to inquiries from a variety of user types (end-users, admins, and developers).
• Resolve a wide range of inquiries - end-user training, integration debugging, and bug resolution - to drive product adoption and customer satisfaction.
• Collaborate with implementation, customer success, product, and engineering teams to resolve issues and highlight trends in tickets.
• Own support ticketing and knowledge infrastructure to deliver a world-class support experience.
• Participate in hiring and onboarding future support engineers as the growth of the business demands.

Skills

SQL

SaaS

APIs

HTML

Marketing Analytics

Education

Technical Degree

Tools

Contact Center Software

Marketing Automation

Job description

Regal, based in New York City, is hiring for a Technical Support role to help customers adopt our AI Agent Platform. You will handle inquiries across end-users, admins, and developers, troubleshoot integrations, and work with Product and Engineering to identify trends and improve the customer experience.

This entry-level role is ideal for recent graduates or early-career professionals seeking hands-on exposure to real customer challenges in an AI startup environment with a hybrid in-office