Technical Support Specialist

Regal; New York (NY); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health benefits

Flexible PTO

401k Plan

Parental leave

Office snacks & beverages

Laptop provided

Job summary

Regal, based in New York City, is hiring for a Technical Support role to help customers adopt our AI Agent Platform. You will handle inquiries across end-users, admins, and developers, troubleshoot integrations, and work with Product and Engineering to identify trends and improve the customer experience.

This entry-level role is ideal for recent graduates or early-career professionals seeking hands-on exposure to real customer challenges in an AI startup environment with a hybrid in-office

Qualifications

• 0-1 year(s) of experience in a technical support role/internship or a recent graduate with technical degree.
• Two or more of the following areas: SQL, SaaS, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, or Basic Programming (HTML etc.).
• Experience identifying collaboration and escalation resources in a fast-paced environment.

Responsibilities

• Respond rapidly to inquiries from a variety of user types (end-users, admins, and developers).
• Resolve a wide range of inquiries - end-user training, integration debugging, and bug resolution - to drive product adoption and customer satisfaction.
• Collaborate with implementation, customer success, product, and engineering teams to resolve issues and highlight trends in tickets.
• Own support ticketing and knowledge infrastructure to deliver a world-class support experience.
• Participate in hiring and onboarding future support engineers as the growth of the business demands.

Skills

SQL

SaaS

APIs

HTML

Marketing Analytics

Education

Technical Degree

Tools

Contact Center Software

Marketing Automation

Job description

ABOUT US:

Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations - with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie's List, HomeAdvisor, and Handy) to over 1.5B in revenue.

Based in Manhattan, we're building an in-person culture of entrepreneurs who want to win and build something meaningful. We're backed by top investors including Founder Collective, Homebrew, and Emergence Capital.

Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings!

We're moving fast, and the numbers speak for themselves:

• - Partnered with enterprise brands like Google, AAA, Ro, Coursera
• - Raised $82M (top tier investors including Emergence & Homebrew)
• - Completed 500M+ calls
• - Driven $7B revenue for customers
• - Scaled to $##M ARR
• - Built amazing NYC (Midtown) in office culture

ABOUT THE ROLE:

Join Regal to build a world-class support experience with our growing Technical Support team! In this role, you'll respond to and resolve customer questions across a variety of topics, from helping users navigate the platform to troubleshooting technical issues and integrations. Your work will help ensure customers can successfully adopt Regal and get the most out of our AI Agents.

You'll work closely with teams across the company, including Customer Success, Product, and Engineering, to solve problems, learn how complex systems work, and improve the overall customer experience. This is a great opportunity for a recent graduate or early-career professional to join a fast-paced AI startup. You'll gain exposure to real customer challenges, build technical and communication skills, and play a hands-on role in helping companies use AI to transform how they engage with their customers.

RESPONSIBILITIES:

• Respond rapidly to inquiries from a variety of user types (end-users, admins, and developers)
• Resolve a wide range of inquiries - end-user training, integration debugging, and bug resolution - to drive product adoption and customer satisfaction
• Collaborate with implementation, customer success, product, and engineering teams to resolve issues and highlight trends in tickets
• Own support ticketing and knowledge infrastructure to deliver a world-class support experience
• Participate in hiring and onboarding future support engineers as the growth of the business demands

ABOUT YOU:

• 0-1 year(s) of experience in a technical support role/internship or a recent graduate with technical degree
• Previous experience or exposure with two or more of the following areas: SQL, SaaS, SMS Marketing, Email Marketing, Phone Sales, Contact Center Software, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Basic Programming (HTML etc.)
• Experience identifying collaboration and escalation resources in a fast-paced environment

  Benefits/Perks

  • We care about your health!
  • Medical, Dental, and Vision plans - 80% covered by the company
  • Flexible PTO & 11 paid holidays/year
  • Subsidized ClassPass membership
  • We care about future you!
  • 401k Plan
  • Paid parental leave
  • Pre-tax commuter benefits
  • We care about connection!
  • In-office breakfast and snacks daily
  • Happy hours, team outings, & annual off-sites
  • Complete laptop workstation
  • & more to come!

  $60,000 - $80,000 a year

  The reasonably estimated base salary for this role is provided as a range within this job description. All offers include a competitive equity package and some offers may additionally include a variable compensation component. Actual compensation is determined on an individualized basis taking into consideration factors such as the candidate's skills, location, qualifications, experience, and relevant education or training. In addition, Regal offers a comprehensive set of employee benefits which are listed above. Details about the compensation package will be finalized at the time of offer

  POSITION LOCATION & OFFICES:

  This position is only available in New York City.

  POSITION LOCATION & OFFICE DETAILS:

  This position is only available in New York City (HQ- Midtown). Hybrid roles are required in office T/W/TH and office optional M/F.

  *If you think you're missing relevant experience but you're hungry and a fast learner (and can prove it), we want to hear from you!