Tech support engineer

GCS Recruitment Specialists; Dundalk (MD); On-site; USD 42,000 - 64,000; Full time

Job summary

GCS Recruitment Specialists is seeking a reliable Tech Support Engineer to provide onsite IT support for Operations facilities in Dundalk, MD. The role involves hands-on imaging and deployment of laptops/desktops, printer troubleshooting, and basic networking tasks.

You will work within ticketing systems and adhere to SOPs while participating in on-call rotations. The position emphasizes strong troubleshooting, independence, and excellent communication to support end-user computing and site

Qualifications

• Hands-on IT support experience.
• Experience with imaging and deployment of laptops/desktops.
• Troubleshooting printers and network-connected devices.
• Familiarity with Windows 11 and Linux environments.
• Experience using a ticketing system.

Responsibilities

• Image, configure, deploy, and maintain laptops and desktop systems.
• Provide technical support for Windows 11 and Linux environments.
• Troubleshoot hardware, OS, and application issues.
• Support user onboarding and workstation setup activities.
• Diagnose printer issues and perform basic networking troubleshooting.
• Respond to service requests within SLA and follow SOPs.

Skills

Laptop imaging

Printer troubleshooting

Networking basics

Windows 11

Linux

Ticketing system

Procedural SOPs

Customer service

Job description

Position Overview

We are seeking a reliable and customer-focused Tech support engineer to provide onsite technical support for Operations facilities. The successful candidate will support end-user computing devices, printers, networking equipment, and operational technology environments while following established technical procedures and service-level expectations.

This role is hands-on and requires strong troubleshooting skills, the ability to work independently, and a willingness to participate in on-call rotations and site shift schedules.

Key Responsibilities

End User Support

• Image, configure, deploy, and maintain laptops and desktop systems
• Provide technical support for Windows 11 and Linux environments
• Troubleshoot hardware, operating system, and application-related issues
• Support user onboarding and workstation setup activities

Hardware & Infrastructure Support

• Diagnose and resolve printer issues, including network-connected printers
• Perform basic networking troubleshooting, including connectivity and cabling issues
• Respond to equipment failures and restore service following documented SOPs
• Assist with asset management and equipment lifecycle activities

Operational Support

• Work assigned support tickets and service requests within SLA requirements
• Execute Change Management (CM) activities according to established procedures
• Respond to emergent technical events impacting site operations
• Escalate complex issues when resolution steps are unclear or require higher-level intervention

Required Qualifications

• Minimum 1 year of hands-on IT support experience
• Experience with:
• Laptop imaging and deployment
• Printer troubleshooting and support
• Basic networking concepts and troubleshooting
• Windows 11 operating systems
• Linux operating systems
• Experience working within a ticketing system environment
• Strong troubleshooting and problem-solving skills
• Ability to follow documented procedures and technical SOPs
• Excellent communication and customer service skills

Preferred Qualifications

• CompTIA A+ Certification
• Background supporting:
• Experience working in large-scale enterprise environments
• Familiarity with change management processes