IT support engineer

GCS Recruitment Specialists; Baltimore (MD); On-site; USD 52,000 - 76,000; Full time

Job summary

GCS Recruitment Specialists seeks a reliable IT support engineer to provide onsite end-user and infrastructure assistance at our Operations facilities in Baltimore, MD. The role emphasizes hands-on troubleshooting, independent work, and participation in on-call rotations and site shift schedules.

You will image and deploy laptops, configure printers, support Windows 11 and Linux, diagnose hardware and network issues, and manage tickets within SLA.

Qualifications

• Minimum 1 year hands-on IT support experience.
• Imaging & deployment of laptops.
• Printer troubleshooting & support.
• Basic networking concepts & troubleshooting.
• Windows 11 & Linux operating systems.
• Experience with a ticketing system.
• Strong troubleshooting & problem-solving skills.
• Ability to follow documented procedures.
• Excellent communication & customer service skills.

Responsibilities

• Image, configure, deploy, and maintain laptops and desktops.
• Provide support for Windows 11 and Linux environments.
• Troubleshoot hardware, OS, and application issues.
• Assist with onboarding and workstation setup.

Skills

Laptop imaging & deployment

Printer troubleshooting

Basic networking concepts

Windows 11

Linux

Ticketing system

Customer service

On-call support

Troubleshooting

Job description

Position Overview

We are seeking a reliable and customer-focused IT support engineer to provide onsite technical support for Operations facilities. The successful candidate will support end-user computing devices, printers, networking equipment, and operational technology environments while following established technical procedures and service-level expectations.

This role is hands-on and requires strong troubleshooting skills, the ability to work independently, and a willingness to participate in on-call rotations and site shift schedules.

Key Responsibilities

End User Support

• Image, configure, deploy, and maintain laptops and desktop systems
• Provide technical support for Windows 11 and Linux environments
• Troubleshoot hardware, operating system, and application-related issues
• Support user onboarding and workstation setup activities

Hardware & Infrastructure Support

• Diagnose and resolve printer issues, including network-connected printers
• Perform basic networking troubleshooting, including connectivity and cabling issues
• Respond to equipment failures and restore service following documented SOPs
• Assist with asset management and equipment lifecycle activities

Operational Support

• Work assigned support tickets and service requests within SLA requirements
• Execute Change Management (CM) activities according to established proceduresRespond to emergent technical events impacting site operations
• Escalate complex issues when resolution steps are unclear or require higher-level intervention

Required Qualifications

• Minimum 1 year of hands-on IT support experience
• Experience with:
• Laptop imaging and deployment
• Printer troubleshooting and support
• Basic networking concepts and troubleshooting
• Windows 11 operating systems
• Linux operating systems
• Experience working within a ticketing system environment
• Strong troubleshooting and problem-solving skills
• Ability to follow documented procedures and technical SOPs
• Excellent communication and customer service skills

Preferred Qualifications

• CompTIA A+ Certification
• Background supporting:
• Experience working in large-scale enterprise environments
• Familiarity with change management processes