Tech Support & Data-Feed Implementation Specialist

LeadingRE; Chicago (IL); Hybrid; USD 60,000 - 80,000; Full time

Job summary

LeadingRE is seeking a Technical Support & Implementation Specialist in Chicago to join our Technology team. You will serve as the primary technical resource for our global network of members, data providers, and technology partners, coordinating implementation and issue resolution.

You will own onboarding, troubleshoot feed issues, and serve as the internal expert on feeds, listing display, and syndication. The role blends support, coordination, and data analysis in a client-facing environment.

Qualifications

• Excellent customer service and communication skills.
• Strong problem-solving, investigative, and organizational skills.
• Ability to manage multiple issues and projects while maintaining attention to detail.
• Curiosity and willingness to learn unfamiliar systems, technologies, and data.
• Ability to communicate effectively with both technical and non-technical audiences.
• Comfort working with structured data such as XML or JSON.
• Experience with technical support, implementation, customer success, technical operations, or a similar customer-facing role.

Responsibilities

• Serve as the primary technical point of contact for members, data providers, and technology partners across the LeadingRE, Luxury Portfolio, and Commercial programs — providing responsive, professional support and clear communication to both technical and non-technical audiences.
• Own end-to-end management of property data and technical support issues, from initial identification through troubleshooting, escalation, resolution, and member communication.
• Manage the technical onboarding of new members, coordinating the setup, testing, validation, and launch of property data feeds with members, MLSs, data providers, and internal technology teams.
• Serving as the internal subject-matter expert and first resource for questions about member property feeds, listing display, and syndication.
• Developing a comprehensive understanding of the data-feed landscape across the network — feed sources, providers, integrations, known issues, and member-specific configurations.
• Reviewing XML, JSON, and other structured data formats to diagnose feed issues.
• Maintaining accurate tracking and reporting of implementations, issues, outages, escalations, and resolution status for internal teams and leadership.
• Maintaining documentation of feeds, technical configurations, and troubleshooting procedures as a reliable internal knowledge base.

Skills

Customer service

Communication

Problem-solving

Organizational skills

Attention to detail

Curiosity

XML/JSON

Data troubleshooting

Education

Bachelor's degree

Tools

Jira

Job description

LeadingRE is seeking a Technical Support & Implementation Specialist in Chicago to join our Technology team. You will serve as the primary technical resource for our global network of members, data providers, and technology partners, coordinating implementation and issue resolution.

You will own onboarding, troubleshoot feed issues, and serve as the internal expert on feeds, listing display, and syndication. The role blends support, coordination, and data analysis in a client-facing environment.