Equity Management Tech Support Engineer | SQL & Reporting

Insightsoftware; United States; Remote; USD 65,000 - 81,000; Full time

Job summary

insightsoftware is seeking a Technical Support Engineer for its Equity Management platform to assist clients with data interfaces, file feeds, and reporting needs. You will help diagnose data issues and write reports while ensuring timely, accurate feeds.

Working with Engineering and Product teams, you will prioritize items for each sprint, document solutions in the knowledge base, and support brokers, transfer agents, corporate employees, and auditors.

Qualifications

• Fluent English, US hours (Pacific Time).
• Proficiency with SQL, FTP, data management, and file interfaces.
• Experience with relational databases and SQL scripting.
• Advanced Excel skills for data analysis.
• Knowledge of Agile methodologies; Salesforce/Jira is a plus.
• Understanding ASC 718 and equity compensation concepts is a plus.

Responsibilities

• Provide data analysis, report writing, file management, database auditing and technical support.
• Monitor daily file feeds for timeliness and accuracy and assist clients in troubleshooting issues.
• Collaborate with product and services teams to prioritize sprint items.
• Assist in responding to direct customer inquiries during peak volume.
• Document knowledgebase solutions for internal/external use.

Skills

SQL

FTP

Data management

File interfaces

Advanced Excel

Agile

Salesforce

Jira

Communication

Problem-solving

Education

Bachelor's degree or equivalent in Mathematics, Engineering, Computer Science, Accounting, or MIS

Job description

insightsoftware is seeking a Technical Support Engineer for its Equity Management platform to assist clients with data interfaces, file feeds, and reporting needs. You will help diagnose data issues and write reports while ensuring timely, accurate feeds.

Working with Engineering and Product teams, you will prioritize items for each sprint, document solutions in the knowledge base, and support brokers, transfer agents, corporate employees, and auditors.