Client-Focused Tech Support & Implementation Lead

Reliance Relocation Services Inc

Chicago (IL)

Hybrid

USD 60,000 - 80,000

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Paid time off

Disability insurance

Life insurance

Medical, dental, and vision insurance

401(k) plan

Job summary

Reliance Relocation Services Inc in Chicago HQ is seeking a Technical Support & Implementation Specialist to join our Technology team as the primary technical resource for our global network of members, data providers, and partners. You will blend technical support, customer communication, and implementation coordination across our programs.

You do not need to be a developer, but you should understand how systems work and enjoy digging into data to become a subject matter expert in the

Qualifications

Excellent customer service and communication skills.
Strong problem-solving, investigative, and organizational skills.
Ability to manage multiple issues and projects while maintaining attention to detail.
Curiosity and willingness to learn unfamiliar systems, technologies, and data.
Ability to communicate effectively with both technical and non-technical audiences.
Comfort working with structured data such as XML or JSON.
Experience with technical support, implementation, customer success, technical operations, or a similar customer-facing role.

Responsibilities

Serve as the primary technical point of contact for members, data providers, and technology partners across the LeadingRE, Luxury Portfolio, and Commercial programs — providing responsive, professional support and clear communication to both technical and non-technical audiences.
Own end-to-end management of property data and technical support issues, from initial identification through troubleshooting, escalation, resolution, and member communication.
Manage the technical onboarding of new members, coordinating the setup, testing, validation, and launch of property data feeds with members, MLSs, data providers, and internal technology teams.
Serving as the internal subject-matter expert and first resource for questions about member property feeds, listing display, and syndication.
Developing a comprehensive understanding of the data-feed landscape across the network — feed sources, providers, integrations, known issues, and member-specific configurations.
Reviewing XML, JSON, and other structured data formats to diagnose feed issues.
Maintaining accurate tracking and reporting of implementations, issues, outages, escalations, and resolution status for internal teams and leadership.
Maintaining documentation of feeds, technical configurations, and troubleshooting procedures as a reliable internal knowledge base.