AI Technical Support Specialist - Inbound Voice Pro

Transcom; Greenville (SC); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

On-site Greenville office

Shift options 24/7

Health benefits

401(k) with employer match

Paid vacation

Career growth

Job summary

Transcom is seeking a Technical Support Specialist to join our Greenville, SC team. You will handle inbound voice calls, use AI tools to assist customers, and deliver high-quality technical support from our onsite office.

The role requires strong English communication, troubleshooting ability, and the capacity to work full-time with varied shifts, including overnight options. Competitive pay and comprehensive benefits are offered.

Qualifications

• Must be 18 years or older.
• High School Diploma or equivalent.
• Able to pass a criminal background check.
• Reasonable driving distance to Greenville, SC site.

Responsibilities

• Engage with customers via inbound voice calls and research solutions across multiple applications.
• Diagnose, log, and resolve technical issues with precision and timeliness.
• Provide patient, empathetic support and clear resolution communications to customers.

Skills

English communication

Call center experience

Technical troubleshooting

Typing 30 wpm

AI tools familiarity

Education

High School Diploma or equivalent

Tools

AI tools

Job description

Transcom is seeking a Technical Support Specialist to join our Greenville, SC team. You will handle inbound voice calls, use AI tools to assist customers, and deliver high-quality technical support from our onsite office.

The role requires strong English communication, troubleshooting ability, and the capacity to work full-time with varied shifts, including overnight options. Competitive pay and comprehensive benefits are offered.