Tech Support Associate — Hybrid NYC, Training & Growth

Celestial Stars Arts Academy; New York (NY); Hybrid; USD 27,552 - 38,572; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Job summary

iSoftStone, Inc. in New York City seeks a Business Support Associate for a hybrid schedule and early career growth. The role focuses on customer service, helpdesk operations, and technical support, with training and real‑world project exposure.

You will handle requests, troubleshoot issues, and deliver high‑quality service to clients and internal teams while developing IT skills in a fast‑paced environment.

Qualifications

• Currently enrolled in or recently graduated from an IT, computer science, or technical support program.
• Two+ years of practical experience in customer service, helpdesk, or technical support roles.
• Experience responding to service requests, troubleshooting issues, and providing technical assistance.
• Strong problem‑solving and communication skills with a focus on customer service.
• Ability to translate customer needs into actionable tasks and solutions.
• Familiarity with ticketing systems, remote support tools, and basic troubleshooting methods.
• Comfortable working in fast‑paced, high‑pressure environments.
• Eagerness to learn and accept feedback.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook, SharePoint).

Responsibilities

• Follow a structured training program while gaining hands‑on experience supporting clients and internal teams.
• Provide technical assistance, troubleshooting, and customer service.
• Progressively build skills in a collaborative environment.

Skills

Two+ years customer service experience

Troubleshooting and issue resolution

Strong communication skills

Translate customer needs into tasks

Microsoft Office proficiency

Ticketing systems familiarity

Ability to work under pressure

Eagerness to learn

Education

IT-related certificate or degree program

Tools

ServiceNow

Jira Service Management

Zendesk

Job description

iSoftStone, Inc. in New York City seeks a Business Support Associate for a hybrid schedule and early career growth. The role focuses on customer service, helpdesk operations, and technical support, with training and real‑world project exposure.

You will handle requests, troubleshoot issues, and deliver high‑quality service to clients and internal teams while developing IT skills in a fast‑paced environment.