Associate

Celestial Stars Arts Academy; New York (NY); Hybrid; USD 27,552 - 38,572; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Job summary

iSoftStone, Inc. in New York City seeks a Business Support Associate for a hybrid schedule and early career growth. The role focuses on customer service, helpdesk operations, and technical support, with training and real‑world project exposure.

You will handle requests, troubleshoot issues, and deliver high‑quality service to clients and internal teams while developing IT skills in a fast‑paced environment.

Qualifications

• Currently enrolled in or recently graduated from an IT, computer science, or technical support program.
• Two+ years of practical experience in customer service, helpdesk, or technical support roles.
• Experience responding to service requests, troubleshooting issues, and providing technical assistance.
• Strong problem‑solving and communication skills with a focus on customer service.
• Ability to translate customer needs into actionable tasks and solutions.
• Familiarity with ticketing systems, remote support tools, and basic troubleshooting methods.
• Comfortable working in fast‑paced, high‑pressure environments.
• Eagerness to learn and accept feedback.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook, SharePoint).

Responsibilities

• Follow a structured training program while gaining hands‑on experience supporting clients and internal teams.
• Provide technical assistance, troubleshooting, and customer service.
• Progressively build skills in a collaborative environment.

Skills

Two+ years customer service experience

Troubleshooting and issue resolution

Strong communication skills

Translate customer needs into tasks

Microsoft Office proficiency

Ticketing systems familiarity

Ability to work under pressure

Eagerness to learn

Education

IT-related certificate or degree program

Tools

ServiceNow

Jira Service Management

Zendesk

Job description

iSoftStone, Inc. is seeking a Business Support Associate to join our Team! This is an early career position which requires a hybrid schedule in New York City, NY. Candidates must have permanent authorization to work in the United States. Visa sponsorship is not available for this role.

Overview

iSoftStone, Inc. is seeking a motivated, customer-focused individual to join our technology team in New York as a Business Support Associate. This role is ideal for those currently studying or recently entering the IT industry, with an interest in customer service, helpdesk operations, and technical support.

Responsibilities

As a Business Support Associate, you’ll follow a structured training program while gaining valuable hands‑on experience supporting both clients and internal teams. You’ll handle real‑world projects, providing technical assistance, troubleshooting, and customer service, while progressively building your skills in a collaborative environment.

Qualifications

• Currently enrolled in or recently graduated from a certificate or degree program related to IT, computer science, or a technical support field.
• Two+ years of practical experience (including internships) in customer service, helpdesk, or technical support roles.
• Experience responding to service requests, troubleshooting issues, and providing technical assistance.
• Strong problem‑solving and communication skills, with a focus on delivering excellent customer service.
• Ability to understand and translate customer needs into actionable tasks and effective solutions.
• Familiarity with ticketing systems, remote support tools, and basic troubleshooting methods.
• Comfortable working in fast‑paced, high‑pressure environments.
• Eagerness to learn, accept feedback, and continuously improve.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook, SharePoint).

Preferred Qualifications

• Prior experience in supply chain operations or support roles.
• Familiarity with web tools and browser developer tools (F12).
• Exposure to front‑end web development technologies (HTML5, CSS3, JavaScript).
• Experience with IT service management or helpdesk software (such as ServiceNow, Jira Service Management, or Zendesk).
• Background supporting supply chain systems, logistics, or order management tools.

Primary Location Pay Range: $20 per hour to start.

Benefits

Temp hourly employee benefits, if scheduled to work at least 30 hours per week: medical, dental, vision, 401k.

iSoftStone is a global IT service and consulting company that creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world’s most well‑known businesses, including 90+ Fortune Global 500 companies.

Visit us at https://www.isoftstoneinc.com.

iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.