Tech Support & Asset Lifecycle Specialist

Farm Credit Services of America; Omaha (NE); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Additional benefits

Job summary

Farm Credit Services of America is seeking a Technical Support Analyst to provide frontline technical support to employees and customers, handling incidents, service requests, and end-user equipment setups. You will collaborate with vendors on procurement and issue resolution, and support configuration, testing, and installation of hardware and software.

The role also covers asset lifecycle management, including procurement, inventory, refresh, and disposal, plus documenting processes and

Qualifications

• 2+ years of experience providing end-user support in a networked environment.
• Bachelor’s degree in management of Information Systems.
• Experience documenting incidents and creating knowledge base content.

Responsibilities

• Respond to technology-related issues and service requests via phone, in person, or electronically.
• Troubleshoot and escalate incidents; document requests in the service desk system.
• Manage asset lifecycle: procurement, inventory tracking, refresh, and disposal.

Skills

End-user support

Asset management

Vendor coordination

Education

Bachelor's degree in management of Information Systems

Tools

Service desk software

Job description

Farm Credit Services of America is seeking a Technical Support Analyst to provide frontline technical support to employees and customers, handling incidents, service requests, and end-user equipment setups. You will collaborate with vendors on procurement and issue resolution, and support configuration, testing, and installation of hardware and software.

The role also covers asset lifecycle management, including procurement, inventory, refresh, and disposal, plus documenting processes and